• Q.Will I receive a client version of the invoice from Rail Europe?

  • Q. Do you offer commission on all products booked online?

  • Q. How can I access on-demand training videos, online training registration, and webinars?

  • Q. How can I find out which commission structure applies to my order?

  • Q. How do I order Rail Europe brochures for my travel agency?

  • Q. How do I create a travel agent login?

  • Q. Forgot Password? Login problems?

  • Q. How do I get sales support assistance?

Browse our FAQ


  • Q. What are the main destinations AVE trains connect to?

  • Q.Can I request a seat facing forward?

  • Q.Is there a nonsmoking section on the train?

  • Q.Do trains offer facilities for handicapped passengers?

  • Q. What are the main destinations Lyria trains connect to?

  • Q. Is there a catering service on Thalys trains?

  • Q. What are the main destinations Thalys trains connect to?

  • Q. Is Eurostar included with my railpass?

  • Q. What are the differences between Full Fare, Leisure Fare, Youth Fare, Passholder Fare and Senior Fare on Eurostar?

  • Q. How many luggage can I carry on-board TGV?

  • Q. What is Rail Europe's cancellation policy for passes, point-to-point tickets, overnight trains, and specialty trains?

  • Q.Which station does the Heathrow Express arrive into?

  • Q. Under train tickets and schedules, does the fare represent a per person rate or total for everyone?

  • Q. What are the main destinations TGV trains connect to?

  • Q. Is there a catering service in ICE train?

  • Q. What is the difference between 1st and 2nd class on the Talgo 200 ?

  • Q. Do I need to book my TGV ticket?

  • Q. When do I need to check in before boarding a Thalys train?

  • Q. What is the difference between 1st and 2nd class on the TGV (All high speed trains in France)?

  • Q. When do I need to check in before boarding an AVE train?

  • Q. How many classes does AVE train offer?

  • Q. When do I need to check-in before boarding a Frecciarossa trains?

  • Q. How many classes does Frecciarossa offer?

  • Q. When do I need to check-in before boarding a TGV train?

  • Q. Is there a catering service on Lyria trains?

  • Q. What is the difference between Premier, Comfort Flexi, Comfort, Freedom and Economy selection?

  • Q. Do I need to book my Frecciarossa ticket train?

  • Q.Are lockers and luggage storage available at all major train stations?

  • Q.Can I bring my bike on the train?

  • Q. How far in advance can I book a Lyria ticket?

  • Q. How many classes of travel does Eurostar offer?

  • Q. How many luggage can I carry on-board Lyria?

  • Q. Do I need to book my ICE train ticket?

  • Q. Is there a catering service onboard Frecciarossa?

  • Q. What is the difference between 1st and 2nd class on the TGV East (Paris to Stuttgart)?

  • Q. How often does Eurostar run?

  • Q. How far in advance can I book a TGV ticket?

  • Q. How far in advance can I book a Frecciarossa ticket?

  • Q. How many classes of travel does TGV offer?

  • Q. How far in advance can I book my AVE tickets?

  • Q. Will there be a toilet on the train?

  • Q. What is the difference between 1st and 2nd class on the Eurostar (London to Paris or Brussels)?

  • Q. How far in advance can I book Thalys tickets?

  • Q. How shall I retrieve my AVE tickets?

  • Q. What is the difference between 1st and 2nd class on the AVE (Madrid to Cordoba & Seville)?

  • Q. How many luggage can I carry onboard AVE trains?

  • Q. When do I need to check in before boarding an ICE train?

  • Q.How frequently do the Gatwick Express and Heathrow Express run?

  • Q. How shall I retrieve my Lyria tickets?

  • Q.Are dogs allowed on the train?

  • Q. How many classes of travel does Thalys offer?

  • Q. How many pieces of luggage are we permitted to carry on Eurostar?

  • Q. How long in advance can you book a Eurostar ticket?

  • Q. How many classes does ICE train offer?

  • Q. Do I have to reserve a seat on a high-speed train?

  • Q. Where can I find timetable information?

  • Q.Which station does the Gatwick Express arrive into?

  • Q. What is the difference between 1st and 2nd class on the Italian Day Trains ?

  • Q. What is the difference between 1st and 2nd class on the Spanish day trains ?

  • Q.How do we get on a train?

  • Q. How shall I retrieve my TGV tickets?

  • Q. When are meals served on Eurostar?

  • Q. How shall I retrieve my Thalys tickets?

  • Q. How many luggage can I carry on-board Thalys?

  • Q.Can I get off the train for a few hours and then get back on later that day if I'm holding a train ticket?

  • Q. Should Eurostar, Thalys and other High Speed Train tickets be purchased prior to your departure date?

  • Q. What is the difference between 1st and 2nd class on the TGV Med (Geneva to Nice & Marseille)?

  • Q. What is the difference between 1st and 2nd class on the Talgo Day ?

  • Q. What is the minimum time allowed for check-in on Eurostar?

  • Q. Is there a catering service on Eurostar trains?

  • Q. Do I need to book my Thalys ticket?

  • Q. When do I need to check-in before boarding a Lyria train?

  • Q. What are the main destinations ICE trains connect to?

  • Q. Do I need to book my Lyria ticket?

  • Q. How shall I retrieve my ICE train tickets?

  • Q. Do I need to book my AVE ticket train?

  • Q.Are dining cars available on all trains in Europe?

  • Q.What is the difference between 1st Class and 2nd Class accommodations?

  • Q. How many luggage can I carry on-board Frecciarossa trains?

  • Q. Is there a catering service on TGV trains?

  • Q. What are the main destinations Eurostar trains connect to?

  • Q. Is there a catering service onboard AVE trains?

  • Q. What is the difference between 1st and 2nd class on the TGV France-Italy?

  • Q. How far in advance can I book an ICE train?

  • Q. How many luggage can I carry on-board Eurostar?

  • Q. Can a passenger take a car on Eurostar?

  • Q. How shall I retrieve my Eurostar tickets?

  • Q. How many luggage can I carry onboard an ICE train?

  • Q. On Eurostar, what are the differences between the Business Premier, Leisure Select, and Standard Classes of service?

  • Q. What is the difference between 1st and 2nd class on the Thalys (Paris to Brussels and Amsterdam)?

  • Q. When do I need to check in before boarding a Eurostar train?

  • Q. How many classes of travel does Lyria offer?

  • Q. What are the main destinations Frecciarossa trains connect to?

  • Q. Do I need to book my Eurostar ticket?

  • Q. How old do you have to be to qualify for Senior Fare on Eurostar?

  • Q. Is there a limit for luggage on trains?

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  • Q. Are there any special or discounted fares associated with a Eurail Italy pass?

  • Q. In which train is the Eurail Select Pass available?

  • Q. What is a passholder fare?

  • Q. Can I get a discount on train travel in Great Britain when I purchase a Eurail or Eurail Select Pass?

  • Q. Where can I use my Swiss pass?

  • Q. Which number of travel days should I buy? What is the best pass for me?

  • Q. Can I have some special or discounted fares with my Swiss pass?

  • Q. Can I buy my pass in Europe?

  • Q. What is Rail Europe's cancellation policy for passes, point-to-point tickets, overnight trains, and specialty trains?

  • Q. Is a railpass transferable to another person in the event the passholder is not able to travel?

  • Q. Is it possible to avoid reservations or extra charges?

  • Q. What is a Swiss Pass?

  • Q. What trains do the Swiss pass cover?

  • Q. What are the differences between Eurail Global Pass and Eurail Select Pass?

  • Q. How far in advance can I buy my pass?

  • Q. How can I check whether I need reservations?

  • Q. What is the difference between a Eurail Select Pass and a "point to point" ticket?

  • Q. When does my railpass start?

  • Q. Are there student discounts?

  • Q. Are there family passes?

  • Q. I've purchased a single country pass. What do I do if I decide to visit an additional, bordering country?

  • Q. Is Eurostar included with my railpass?

  • Q. Where can I use my Eurail Select Pass?

  • Q. Are there discounts for multiple people travelling together?

  • Q. If I'm traveling through a country not included on Eurail Select Pass, can I add that country to the pass?

  • Q. How can I validate my Eurail Italy pass?

  • Q. Can I buy my Eurail Italy pass once in Italy?

  • Q. Do bonuses take up 1 day on a railpass?

  • Q. What is a travel day?

  • Q. How do I validate, or activate, my railpass?

  • Q. Is it possible to purchase a 2nd Class Eurail Select Pass instead of a 1st Class Eurail Select Pass?

  • Q. What is the difference between 1st Class and 2nd Class accommodations?

  • Q. Do I need to make reservations if I have a Pass?

  • Q. What is the Swiss Card?

  • Q. Which countries are valid on the Select pass?

  • Q. What is the Swiss Family Card?

  • Q. Where can I use my Eurail Italy pass?

  • Q. What does validation mean?

  • Q. What is a travel day?

  • Q. Which countries are valid on the Global pass?

  • Q. What is the difference between a Swiss pass and a point to point ticket?

  • Q. What is a Eurail Italy Pass?

  • Q. Does the passenger's name on the pass need to match the name on the passport?

  • Q. Can I buy my Eurail Select Pass once in Europe?

  • Q. Is a railpass valid for travel on city transportation systems?

  • Q. When I select the box that says I have a pass I am not receiving any schedules, but when I do not select the box that says I have a pass I receive schedules. Why can't I book a reservation with a Pass?

  • Q. What is the difference between a consecutive-day pass and a Flexipass?

  • Q. Can I get a refund on my partially used railpass?

  • Q. How can I validate my Eurail Select Pass?

  • Q. How can I validate my Swiss Travel Pass?

  • Q. What is a travel day?

  • Q. What is the BritRail Family Pass?

  • Q. If I take an overnight train, do I have to use 2 days on my pass?

  • Q. Do you offer Senior discounts on rail passes?

  • Q. Are there special or discounted fares associated with a Select Pass?

  • Q. How much are prices on railpasses for children? How much are rail fares for children?

  • Q. What is a Eurail select pass?

  • Q. Can I buy my Swiss pass once in Switzerland?

  • Q. How do I make a reservation with a pass?

  • Q. What is a youth pass?

  • Q. Which trains does the Eurail Italy pass cover?

  • Q. Would I qualify for a railpass if I have a European passport, but am a permanent resident of another country?

  • Q. How is a railpass day calculated?

  • Q. What is the difference between a Eurail Italy pass and a point to point ticket?

  • Q. Can I go back and forth between the countries that are on my pass?

  • Q. Can I also travel within the countries on my pass?

  • Q. How many days constitute a railpass month?

  • Q. What does 4 days in 2-months mean?

  • Q. If I take an overnight train, do I have to use 2 days on my pass?

Browse our FAQ


  • Q. What is the difference between 1st and 2nd class on the TGV (All high speed trains in France)?

  • Q. What are the differences between a Single, Double, T2, T3, T4, and couchette on overnight trains?

  • Q. How to book 3 passengers that don't all want to share the same compartment?

  • Q. Can a seat reservation be made with a 2nd Class ticket?

  • Q. What is Rail Europe's cancellation policy for passes, point-to-point tickets, overnight trains, and specialty trains?

  • Q. What is the difference between 1st and 2nd class on the Spanish day trains ?

  • Q. What type of accommodation am I able to travel in if I have a railpass?

  • Q. Will there be shower facilities on the train?

  • Q. What is the difference between 1st Class and 2nd Class accommodations?

  • Q. Where can I find train schedules?

  • Q. Are overnight train accommodations expensive?

  • Q. Do you have electronic ticketing?

  • Q. What does Gender Specific mean?

  • Q. How do I find Train Tickets and Schedules on the website?

  • Q. What is the difference between 1st and 2nd class on the Talgo 200 ?

  • Q. Does a 1st Class ticket guarantee you a seat on the train?

  • Q. How to book 3 passengers who want to share a compartment?

  • Q. How to book 5 passengers?

  • Q. What is the difference between 1st and 2nd class on the Talgo Day ?

  • Q. What are the benefits of taking an overnight train?

  • Q. Should tickets be purchased prior to your departure date?

  • Q. How to book 2 passengers who want to share a compartment?

  • Q. If I take an overnight train, do I have to use 2 days on my pass?

  • Q. How to book 4 passengers who don't want to Share a compartment?

  • Q. How to book 2 passengers who don't want to share a compartment?

  • Q. What types of sleeping accommodations are available on overnight trains?

  • Q. Can a sleeper reservation date be changed?

  • Q. What can I expect when I travel on an overnight train?

  • Q. How to book 1 passenger?

  • Q. Can tickets be sent outside my country of residence?

  • Q. What is the difference between 1st and 2nd class on the Italian Day Trains ?

  • Q. How to book 4 passengers who want to share a room/rooms?

Browse our FAQ


  • Q. What is the policy regarding children's accommodations on overnight trains?

  • Q. How do I obtain a refund?

  • Q.What is 3D Secure Payment?

  • Q. Can I get a refund on my partially used railpass?

  • Q. What is Rail Europe's cancellation policy for passes, point-to-point tickets, overnight trains, and specialty trains?

  • Q. Do you offer discounts to students with an international student identification card?

Browse our FAQ


  • Q. How do I file a request to receive reimbursement through the Rail Protection Plan if there has been loss or theft ?

  • Q. Do I need to purchase the Rail Protection Plan from Rail Europe ?

Browse our FAQ


  • Q. How do I get from the airport to a downtown train station?

  • P. How do I know what my e-ticket is ?

  • Q. Do you send out maps? Where can I find a railway map?

  • Q. How to retrieve my e-ticket ("Print @ the station" ticket)

  • Q. Do I need to purchase the Rail Protection Plan from Rail Europe ?

  • Q. Are lockers and luggage storage available at all major train stations?

  • Q. On which routes will I use a French self service kiosk ?

  • Q. How do we get on a train?

  • Q. On which routes will I use a Eurostar self service kiosk ?

  • Q. What do I need in order to retrieve my e-ticket ?

  • Q. Is it easy to find stations in European Cities, where are they located?

  • Q. How do I file a request to receive reimbursement through the Rail Protection Plan if there has been loss or theft ?

Browse our FAQ


  • Q. On which routes will I use a Eurostar self service kiosk ?

  • Q. Do you have electronic ticketing?

  • Q. What do I need in order to retrieve my e-ticket ?

  • Q. On which routes will I use a French self service kiosk ?

  • Q. How to retrieve my e-ticket ("Print @ the station" ticket)

  • Q. How do I find Train Tickets and Schedules on the website?

  • P. How do I know what my e-ticket is ?

Browse our FAQ


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