Eurail Portugal Pass

• Q.How do we get on a train?

  A. Train stations in Europe are very traveler friendly. Once arriving to the station there are large Departure and Arrival Boards located in the center of the most stations. Match the train number and departure time on your reservation / ticket to the train number listed on the departure board. Once you have found your train on the Departure Board, you will find a platform number where your train will be departing from.

  Upon arriving to your platform you will notice that each car (also known as a coach) number on the train is clearly indicated on the side of each coach. Check your reservation / ticket for your car/coach number. You notice the class of service will also be listed in addition to the car/coach number on the side of the train.

  Once onboard the train, you will find that similar to an airplane each seat is clearly labeled with a number. Match the seat number on your reservation / ticket number to seat number in the train car / coach.

  Train stations in Europe have international pictograms that are easy to understand and are used in international airports. These pictograms will assist you once you arrive to the station.
  If you still have difficulty in finding your train, the stations staff can always help point you in the right direction.

• Q. Can I buy my pass in Europe?

  A. Some passes may be purchased in Europe at a higher cost. It is best to place your order before you departure to ensure that you have your paper documents in hand.

• Q. Can a seat reservation be made with a 2nd Class ticket?

  A. Yes.

• Q. Can I buy my Eurail Select Pass once in Europe?

  A. No. You have to buy your Eurail Select Pass before travelling to Europe. Eurail passes can be bought up to 11 months in advance of your travel date.

• Q. How shall I retrieve my Thalys tickets?

  A. You can print your Thalys ticket directly from your printer at home or retrieve it from the self-service machines available in FRANCE ONLY before boarding your Thalys train.

• Q. What can I expect when I travel on an overnight train?

  A. Taking an overnight train is like adding a touch of adventure to your trip! Depending on the type of compartment you reserve, you will either be bunking with new found friends, or sharing a private room with your travel companions.
  Remember, you are on a train so the amount of space in each overnight compartment is not overwhelming. If you have booked a private sleeper, you will have more room to move around in and store your belongings.
  Please note that on some overnight trains you can expect to have your passports collected by railway officials on the train. This is primarily for your security. Your passport will be guarded overnight and then returned to you in the morning.

• Q. What is the difference between a Eurail Italy pass and a point to point ticket?

  A. A "point to point ticket" is a rail ticket valid on a specific route, between two city stations whereas a Eurail Italy pass offers unlimited rail travel in Italy from 3 to 10 days. If you’re planning to travel several times by train, buying a Eurail Italy pass will be a more affordable option that buying individual rail tickets.

• Q. Are there any special or discounted fares associated with a Eurail Italy pass?

  A. With a Eurail Italy pass, you can get free and discounted ferry crossings, as well as other great offers in museums and monuments.

• Q. Do I have to reserve a seat on a high-speed train?

  A. Yes all high-speed trains require reservations. Some 1st class trains include meal service in the price of your ticket.

• Q. How many luggage can I carry onboard AVE trains?

  A. All passengers with an AVE ticket may carry up to two pieces of hand luggage, for which they will be responsible and which they must store in the designated areas. The total weight limit is 20 kg and the combined dimensions (length + width + height) of each piece of luggage must not be more than 250 cm.

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