Italian trains: Frecciargento

• Q. How old do you have to be to qualify for Senior Fare on Eurostar?

  A. A passenger qualifies for Senior Fares at age 60 and over.

• Q. Can I get a refund on my partially used railpass?

  A. Sorry, partially used passes are not refundable.

• Q. Do I need to make reservations if I have a Pass?

  A. Yes, you may need to make a reservation. All trains that travel internationally will require reservations. All night trains and high-speed trains will require reservations.

  Most trains in these countries will require reservations: France, Spain, and Italy.

• Q.Can I request a seat facing forward?

  A. Unfortunately, you cannot request a forward-facing seat. Trains generally pull into a station in one direction, and pull out in another direction and seat positions change, depending on the train.

• Q. Can I buy my Eurail Italy pass once in Italy?

  A. No. You need to buy your Eurail Italy pass before travelling to Europe. Just remember that Eurail passes, including Eurail Italy pass, can be bought up to six months in advance of your travel date.

• Q. Forgot Password? Login problems?

  A.

  • Are you having problems logging in to your account?

  It could be the case that you or another Rail Europe website user/colleague may have saved Rail Europe’s travel agent website as a favorite and chose the "remember password" function on the computer you are attempting to log in on.

  We suggest for you to delete your temporary internet files. Open a new browser window and visit the travel agent site once more. If this does not work, we recommend trying again with a different browser.

  • Did you forget your password?

  If you have forgotten your password, please go to the agent website home page, click on the "Forgot Password" link and follow the instructions. A new temporary password will automatically be sent to you; you can use that to re-enter the travel agent website.

  If your agency account has an Admin User, you may contact your Admin to have your password reset.

  After you have successfully logged in, you can click on the EDIT button next to the "Your Login Information" section and change your password.

• Q. How long in advance can you book a Eurostar ticket?

  A. Eurostar journeys can be booked up to 6 months in advance of the return date of travel. Eurostar Direct services to Disneyland Resort Paris have a longer booking period and are made available further in advance. And Eurostar Direct seasonal services to the French Alps and Avignon are opened for sale for the entire season.

• Q. How many luggage can I carry on-board Eurostar?

  A. On-board Eurostar, you are allowed two medium-sized cases (85cm at their longest length), and one piece of hand luggage per passenger. Any luggage over the allowance will be counted as excess luggage and will incur a fee. This will be arranged at the Eurostar terminal on your arrival.

• Q. Do bonuses take up 1 day on a railpass?

  A. Any bonus that is free will use a travel day on your railpass. Discounted bonuses will not require the use of a travel day, but do require that the railpass is valid.

• Q. How do I get from the airport to a downtown train station?

  A. Most cites with airports are easily accessible by public transportation (Train, Bus, Subway or Taxi). The following airports listed have access to the downtown train stations: Amsterdam Schiphol, Athens, Barcelona, Berlin Schoenefeld, Birmingham, Brussels National, Cologne, Copenhagen, Dresden, Duesseldorf, Frankfurt, Geneva-Cointrin, Glasgow, Graz, Hannover, Krakow, Leipzig, London Gatwick, London Heathrow, London Stanstead, Madrid, Malaga, Manchester, Munich, Milan Malpensa, Newcastle, Nice, Nuremberg, Oslo, Palermo, Paris Charles de Gaulle, Pisa, Porto, Rome Fiumicino, Southampton, Stockholm, Stuttgart , Torino, Tronheim, Valencia, Vienna , and Zurich.

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