Travellers will be issued an instore credit in the form of a future Rail Europe coupon code at no penalty, equal to the value of the cancelled products containing the Rail Protection Plan, no questions asked.
Coupon codes are issued in the name of the traveller(s) given at the time of the original booking and are non-transferable.
Coupon codes must be redeemed on a new booking no later than two (2) years from the issue date on the coupon code. No instore credit will be issued in cases where the value of the coupon code is not used within two (2) years of issue.
Coupon codes cannot be applied toward shipping and handling fees or Gift Cards.
Coupon codes will be processed in 6-12 weeks from receiving the returned tickets / passes / reservations.
No explanation is required for cancellation requests on product(s), no questions asked.
Please follow below instructions according to your type of ticket.
Cancellation request for paper rail passes and paper tickets need to returned and must be received by Rail Europe no later than five (5) business days BEFORE the scheduled departure date or first date of travel given at the time of booking.
NOTE – rail passes that are not pre-validated with a first date of travel, must be received by Rail Europe no later thirty (30) days from the original issuing date that is stamped on the rail pass provided by Rail Europe
Once the cancellation request has been reviewed, travellers will be notified by email where the original paper passes, tickets & reservations need to be sent to complete the Rail Protection Plan Coupon Code request.
NOTE – the Rail Protection Plan Coupon code is only released for accepted claims once the paper original documents have been received by Rail Europe.
Start a Strike request for a refund
Requests for reimbursement due to strikes must begin by filing out the contact us form below.
Electronic Products: Print at Home, Print at Station or Mobile
Cancellation requests must be received by Rail Europe no later than five (5) business days BEFORE the regularly scheduled train departure date or first date of travel.
Request received less than (5) business days noted above for paper / electronic products will not be eligible for the RPP Cancellation Benefit and will be processed under the normal cancellation penalties listed with the traveller’s tickets / passes / reservations.
Travellers not planning to return to Europe within two years / not interested in receiving a Rail Europe instore credit, can request a refund back to the original form of payment but are subject to the normal cancellation penalties included with their product.
Start a request for your RPP Cancellation Credit
Requests for your Rail Europe instore credit in the case of cancellation must begin by filling out the contact us form below.