• Q. What other types of services are available at the station?

  • Q. Are there lounges at the train station I can access with my Rail Europe tickets?

  • Q. Can a reservation date on an overnight train be changed?

  • Q. Will the conductor take my passport?

  • Q. Can I ensure that my traveling party will share a compartment on an overnight train?

  • Q. What do I do with my luggage?

  • Q. Are lockers and luggage storage services available at the train station?

  • Q. Will my luggage be safe, accessible, and in my line of sight throughout the duration of my trip?

  • Q. How much luggage can I take on an overnight train?

  • Q. Is there WiFi onboard?

  • Q. How far in advance can I buy my train ticket?

  • Q. What should I do if the train is late?

  • Q. Do the train stations offer services to help carry my luggage?

  • Q. If my travel party won’t fill the entire compartment, can we buy it out to travel by ourselves?

  • Q. What food and drink options are on board?

  • Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train?

  • Q. Do restaurant cars cater to specific dietary needs like vegetarian, diabetic or kosher?

  • Q. What should I do if I am downgraded due to equipment issues, or affected by a traffic disruption or a strike?

  • Q. I have a train ticket for a train that didn’t run or was delayed due to a strike. What now?

  • Q. What is the difference between 1st and 2nd class on the Trenitalia (Italy) train?

  • Q. I have my train ticket. Do I also need to buy a reservation?

  • Q. Is there onboard medical help in case of emergency?

  • Q. Do I need to tip the train staff?

  • Q. If my train crosses a border, will I need to show my passport to the conductor?

  • Q. Do you offer maps of European train stations?

  • Q. What should I do if a strike has been announced in the country I’m traveling to?

  • Q. What do I do if no one comes to check my train ticket or rail pass?

  • Q. How can I exchange my Trenitalia ticket?

  • Q. Can I choose a specific seat when booking a train ticket?

  • Q. How much luggage can I take on the train?

  • Q. Does your website display all trains operating for the route searched?

  • Q. What should I do if I missed my scheduled train? Can I take the next one?

  • Q. Why doesn’t my train ticket show my date or time of travel?

  • Q. Is there a fee to take luggage on a train?

  • Q. Where can I find specific information regarding the services offered on the train I'll be taking?

  • Q. What happens if my train crosses an international border during the night?

  • Q. Can I bring food and drinks on board?

  • Q. Are there shower facilities on board?

  • Q. Will the train cars be air conditioned/heated?

  • Q. Where can I find more information about European train stations?

  • Q. Is it possible to have travellers of different genders in the same sleeping compartment?

  • Q. When I compare your schedules with European railroad sites, I notice some differences. Why?

  • Q. Are there smoking and non smoking sections on trains?

  • Q. What types of sleeping compartments or accommodations are available on overnight trains?

  • Q. Where can I store my luggage on an overnight train?

  • Q. Are there restrooms on the train?

  • Q. Can I get off the train and get back on later using my train ticket?

  • Q. Do I need to show my passport to board the train?

  • Q. Will I be sharing my sleeping compartment with strangers?

  • Q. Will a National Rail Strike affect my train travel?

  • Q. Is dinner and/or breakfast included with my reservation on an overnight train?

  • Q. Are European trains "child friendly"?

  • Q. Do you offer student, family and/or senior discounts?

  • Q. I understand that some of the train stations in Italy now have gates. How do I get to my train?

  • Q. How do I read my RENFE print at home e-ticket?

  • Q. Are there facilities on board for disabled travellers?

  • Q. Can I open the train windows?

  • Q. How are sleeping compartments kept secure?

  • Q. How can I check to see if food is served on a particular train?

Browse our FAQ


  • Q. I’ve written the wrong date on my rail pass travel calendar box. What should I do?

  • Q. Can I purchase a rail pass when I'm in Europe?

  • Q. How do I know the right rail pass and how many days I should purchase?

  • Q. What should I do If I've already bought my rail pass, and now want to add another country?

  • Q. Are there discounts available for rail passes?

  • Q. What happens if I don’t fill out my rail pass before boarding the train?

  • Q. Who is eligible to buy a rail pass?

  • Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train?

  • Q. What information do I need to provide when booking a rail pass? Do the names on the rail pass and the passports have to match?

  • Q. Do you offer student, family and/or senior discounts?

  • Q. Do I need to buy a reservation if I already have a rail pass? How do I book one?

  • Q. What if I have a group of 10 or more purchasing rail passes?

  • Q. I’ve already booked my rail pass, but think I’d like a different one. Can I exchange it? It’s totally unused.

  • Q. Can I use my rail pass on any train within its area of coverage?

  • Q. What is the difference between a flexi pass and a consecutive/continuous pass?

  • Q. What do I do if my train goes through a country not listed on my rail pass?

  • Q. I want to refund my rail pass. How do I proceed?

  • Q. Can my family sit together if I have a First class rail pass and my child has a Second class youth pass?

  • Q. Can I add a friend to my existing rail pass?

  • Q. What is a Rail Pass?

  • Q. Can I sit in First class if I have a Second class rail pass?

  • Q. Can I board the train if I forgot my rail pass but have my seat reservation?

  • Q. Why should I purchase my train tickets before I leave for Europe instead of while there?

  • Q. My plans have changed and I won’t be able to use my rail pass. Can I get a refund?

  • Q. A rail strike in Europe prevented me from fully using my rail pass as intended. Can I get a refund on the unused days?

  • Q. Do I need to book a rail pass for everyone in my traveling party, including children and infants?

  • Q. What should I do if a strike has been announced in the country I’m traveling to?

  • Q. What does “Activate my rail pass mean and how do I do it?

  • Q. Do rail passes cover commuter trains or airport shuttle trains?

  • Q. What happens if I board a train with my rail pass but forgot to purchase a reservation?

  • Q. What is the questionnaire that comes with my rail pass? Do I have to fill it out?

  • Q. What if I’ve purchased a Twin/Saver pass and one of the travellers decides not to travel that day?

  • Q. Can I print my rail pass at the station?

  • Q. Does taking an overnight train mean using 2 travel days on my rail pass?

  • Q. How far in advance can I buy my rail pass?

  • Q. Should I buy my rail pass or train ticket before I leave for Europe?

  • Q. Do I need to do anything with my rail pass before boarding the train?

  • Q. What do I need to show to the conductor when traveling by train with a rail pass?

  • Q. How do I use the bonuses that come with rail passes?

  • Q. Can a rail pass be issued as an e ticket or e pass?

  • Q. I made a mistake when I ordered my rail pass. How can I correct it?

  • Q. I have a question about my promo code. Who should I contact?

  • Q. What is the "validity period" of a rail pass?

  • Q. Can I get a refund for unused days on my rail pass?

  • Q. What's the difference between a rail pass and a train ticket?

  • Q. Can I sit in Second class if I have a First class rail pass?

  • Q. Does each journey I take require using a separate day of travel on my rail pass?

  • Q. Can I exchange or refund my rail pass while in Europe?

  • Q. What is a travel day on a rail pass?

  • Q. Can I share my rail pass with others (family, friends, or charity)?

Browse our FAQ


  • Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train?

  • Q. Why should I purchase my train tickets before I leave for Europe instead of while there?

  • Q. If my travel party won’t fill the entire compartment, can we buy it out to travel by ourselves?

  • Q. Can I get off the train and get back on later using my train ticket?

  • Q. How do I book a train ticket on your site?

  • Q. I selected a ticket but when I went to place my booking, the price changed. I went back to search for train tickets and saw the same price listed again in the results. Why did this happen?

  • Q. Do I need to buy a train ticket for children or infants?

  • Q. Should I buy my seat reservations prior to arriving in Europe, or can I just get them at the station locally?

  • Q. Do I need to purchase a reservation and if I do, how do I book it?

  • Q. Does your website display all trains operating for the route searched?

  • Q. Can I purchase seat reservations from Rail Europe once I’m already traveling in Europe?

  • Q. Can I print my train ticket at the station?

  • Q. What's the difference between a rail pass and a train ticket?

  • Q. Do you offer student, family and/or senior discounts?

  • Q. What’s the difference between a seat reservation and a train ticket?

  • Q. Can I take any train that travels between the two cities for which I bought my train ticket, or do I have to take a specific train?

  • Q. Do the prices quoted on the website include all fees and taxes?

  • Q. Is the price for a reservation the same whether I purchase it from you or locally at the station?

  • Q. Are the fares offered on your website based on live availability?

  • Q. How can I find the cheapest train tickets?

  • Q. How can I book an itinerary with multiple cities?

  • Q. What should I do if I missed my scheduled train? Can I take the next one?

  • Q. How can I tell whether or not I have a reserved seat on board?

  • Q. What is a Diabolo fee?

  • Q. How can I ensure that my traveling party is seated together?

  • Q. Do I need to do anything to my train ticket before boarding the train?

  • Q. What types of sleeping compartments or accommodations are available on overnight trains?

  • Q. What should I do if I am downgraded due to equipment issues, or affected by a traffic disruption or a strike?

  • Q. Do you offer e-tickets?

  • Q. Can I request preferences for assigning my seat, such as a forward facing seat, a window, or an aisle?

  • Q. If I bought my rail pass from another company, can I still book my seat reservations through Rail Europe?

  • Q. Are the train tickets you send me the actual tickets, or do I need to exchange them at the station?

  • Q. Why doesn’t my train ticket show my date or time of travel?

  • Q. Can a reservation date on an overnight train be changed?

  • Q. Can I ensure that my traveling party will share a compartment on an overnight train?

  • Q. I’ve noticed a big difference in the cost of seat reservations for different trains. Why?

  • Q. What should I do if a strike has been announced in the country I’m traveling to?

  • Q. What ways can a train ticket be issued? Paper? e tickets?

  • Q. I have my train ticket. Do I also need to buy a reservation?

  • Q. Can I choose a specific seat on a train when making my reservation?

  • Q. How far in advance can I purchase a train ticket?

  • Q. How do I have my train ticket endorsed to indicate it was not used?

  • Q. Should I buy my rail pass or train ticket before I leave for Europe?

  • Q. Why does my train ticket say “coach” if I bought a ticket in the First class or Premier Category?

  • Q. When I compare your schedules with European railroad sites, I notice some differences. Why?

  • Q. I selected a train ticket, but when I placed my booking the price changed. Why? Can the previously quoted price be honored?

  • Q. How far in advance can I buy my train ticket?

  • Q. Does my train ticket include a seat reservation?

  • Q. I have a train ticket for a train that didn’t run or was delayed due to a strike. What now?

  • Q. Why do some German station names have extra characters in the station name?

  • Q. Is dinner and/or breakfast included with my reservation on an overnight train?

  • Q. Are there discounts on train tickets?

  • Q. How long are train tickets valid for?

  • Q. It looks like my train ticket does not include a reservation. How can I add one?

  • Q. Will a National Rail Strike affect my train travel?

  • Q. I'm looking to book a train on your site but I can't find it, why?

Browse our FAQ


  • Q. How can I track the status of my refund?

  • Q. Can I give or resell my train ticket to someone else? Or can I travel with someone else’s ticket?

  • Q. What happens if my train crosses an international border during the night?

  • Q. Where do I my send train tickets and/or rail passes for refund?

  • Q. If my train crosses a border, will I need to show my passport to the conductor?

  • Q. Is it possible to have travellers of different genders in the same sleeping compartment?

  • Q. Do trains offer facilities for handicapped passengers?

  • Q. Where can I find specific information regarding the services offered on the train I'll be taking?

  • Q. I haven't departed for Europe yet and want to exchange or refund my train ticket. How do I proceed?

  • Q. How do I use a Rail Europe Gift Card?

  • Q. Can I add products to an earlier booking and avoid paying the shipping or booking fees?

  • Q. What should accompany the train ticket or rail pass I'm sending back for a refund?

  • Q. What are the fees associated with getting a train ticket refunded?

  • Q. Can I exchange my train ticket after its date of departure?

  • Q. I have a question about my promo code. Who should I contact?

  • Q. What do I do if no one comes to check my train ticket or rail pass?

  • Q. If my travel party won’t fill the entire compartment, can we buy it out to travel by ourselves?

  • Q. How can I track my shipment?

  • Q. How do I use a promo code?

  • Q. Do you offer student, family and/or senior discounts?

  • Q. How much luggage can I take on the train?

  • Q. What should I do if I am downgraded due to equipment issues, or affected by a traffic disruption or a strike?

  • Q. How fast can I receive my travel documents?

  • Q. Who should I contact with questions about my exchange or refund?

  • Q. What should I do if I missed my scheduled train? Can I take the next one?

  • Q. I want to refund my train ticket. How do I proceed?

  • Q. I have a business idea or partnership opportunity for you. Whom should I get in touch with?

  • Q. What if my shipment gets lost?

  • Q. Will the conductor take my passport?

  • Q. What should I do if my train ticket is lost or stolen?

  • Q. What should I do if a strike has been announced in the country I’m traveling to?

  • Q. My promo code is not working. What should I do?

  • Q. Where can I see the exchange and refund conditions of my train ticket?

  • Q. How do I get a promo code?

  • Q. Do you ship to PO and APO boxes?

  • Q. I have a question about my Rail Europe Gift Card. Who should I contact?

  • Q. How can I contact Rail Europe prior to my departure to Europe?

  • Q. How can I request a brochure from your company?

  • Q. How are sleeping compartments kept secure?

  • Q. Are train tickets exchangeable and refundable?

  • Q. What is the 7:00 pm rule?

  • Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train?

  • Q. Do I need to show my passport to board the train?

  • Q. How do I have my train ticket endorsed to indicate it was not used?

  • Q. Can a reservation date on an overnight train be changed?

  • Q. Who should I contact with a question about a special offer?

  • Q. I’m leaving for Europe within 3 days and need to buy train tickets or rail passes. What are my options?

  • Q. Can I choose whether my tickets or rail passes are delivered as paper documents or electronically?

  • Q. Does taking an overnight train mean using 2 travel days on my rail pass?

  • Q. The promo code I have expired. What can I do?

  • Q. What fees does Rail Europe charge?

  • Q. I have a train ticket for a train that didn’t run or was delayed due to a strike. What now?

Browse our FAQ


  • Q. Are all products eligible for Rail Protection Plan™ coverage?

  • Q. What is the Rail Protection Plan™?

  • Q. I need to cancel my trip to Europe. How do I request reimbursement through the Rail Protection Plan™?

  • Q. I bought the Rail Protection Plan™. Can I exchange my train ticket, even though the ticket is non exchangeable?

  • Q. If there’s been a strike, how do I request reimbursement through the Rail Protection Plan™?

  • Q. How do I request an exchange through the Rail Protection Plan™?

  • Q. If my train tickets have been lost or stolen, how do I request reimbursement through the Rail Protection Plan™?

  • Q. In the event of a strike, is my rail pass covered under the Rail Protection Plan™?

Browse our FAQ


  • Q. Are there smoking and non smoking sections on trains?

  • Q. Do I need to do anything to my train ticket before boarding the train?

  • Q. What other types of services are available at the station?

  • Q. Are there restrooms on the train?

  • Q. When I board the train, can I sit anywhere I want?

  • Q. Can I change seats after the train departs?

  • Q. How much luggage can I take on the train?

  • Q. How are sleeping compartments kept secure?

  • Q. Can I bring my bike on board?

  • Q. Will my luggage be safe, accessible, and in my line of sight throughout the duration of my trip?

  • Q. Do the train stations offer services to help carry my luggage?

  • Q. I missed my train. What should I do?

  • Q. Is there a fee to take luggage on a train?

  • Q. Can I print my train ticket at the station?

  • Q. How do I contact you while I’m in Europe?

  • Q. Are there shower facilities on board?

  • Q. Are lockers and luggage storage services available at the train station?

  • Q. Do I need to do anything with my rail pass before boarding the train?

  • Q. Do I need to tip the train staff?

  • Q. Will there be someone to help me find my reserved seat on the train?

  • Q. How do I connect between train stations in the same city?

  • Q. Are there facilities on board for disabled travellers?

  • Q. Can I open the train windows?

  • Q. If I arrive at the station early, will I be able to board my train?

  • Q. Where can I store my luggage on an overnight train?

  • Q. Can I get the address and phone number for the train station?

  • Q. Once on the train platform, how can I find my car? Is there a difference between where first and second class carriages are located or how they look on the outside?

  • Q. Can I bring food and drinks on board?

  • Q. Can I bring my pet on board?

  • Q. What do I do with my luggage?

  • Q. Where can I find more information about European train stations?

  • Q. Do you offer maps of European train stations?

  • Q. I am taking a cruise while in Europe. How do I connect between the train station and port of call?

  • Q. How can I check to see if food is served on a particular train?

  • Q. What language is spoken at the train station and on the train?

  • Q. How early should I arrive at the train station?

  • Q. Is there onboard medical help in case of emergency?

  • Q. How much luggage can I take on an overnight train?

  • Q. I just landed in Europe. How do I get to the train station from the airport?

  • Q. How do I find my train?

  • Q. I understand that some of the train platforms in the Netherlands, Belgium, and Italy now have gates. How do I get to my train?

  • Q. Are there lounges at the train station I can access with my Rail Europe tickets?

  • Q. Is there WiFi onboard?

  • Q. My Rail Europe train tickets were not accepted by the conductor. What do I do?

  • Q. Will the train cars be air conditioned/heated?

  • Q. Do restaurant cars cater to specific dietary needs like vegetarian, diabetic or kosher?

  • Q. What food and drink options are on board?

Browse our FAQ


  • Q. Seat Reservations are sold out for the train I want to take. What should I do?

  • Q. Where can I find my e ticket number or e ticket confirmation code?

  • Q. I’ve booked a print at home e-ticket. What do I need to do before getting on board the train?

  • Q. How do I read my RENFE print at home e-ticket?

  • Q. Do you offer e-tickets?

  • Q. I misplaced the printout of my print at home e-ticket. What now?

  • Q. How do I travel with a print at the station e-ticket?

  • Q. What should I do if I’m unable to print my e-ticket at the station?

  • Q. I received my e-ticket as a pdf but wasn’t able to print it. Can I print it at the station?

  • Q. Why are e tickets not available for certain trips?

  • Q. I’ve bought a print at the station e ticket. What do I need to do before getting on the train?

  • Q. I accidentally deleted the email with the link to print my print at home e-ticket, what should I do?

  • Q. I bought a print at home e ticket but now don’t have access to a printer to print it. What should I do?

  • Q. My print at station e-ticket was lost or stolen after I printed it. Can I print it again?

  • Q. How do I use my Italo print at home e-ticket for travel in Italy?

Browse our FAQ


  • Q. What constitutes a group?

  • Q. Do you offer discounts on tickets for groups?

  • Q. My group lives large. Can we book an exclusive carriage or charter an entire train?

  • Q. Can I customize my group trip (meals on board, train station transfers)?

  • Q. Are there luggage handling services at the station for groups?

  • Q. What is the benefit of buying passes through the group department versus the web?

  • Q. Who should I contact to book travel for a group of 10 or more people?

  • Q. Can I book group fares online?

Browse our FAQ


  • Q. Can I use more than one credit card to pay for my booking?

  • Q. My credit card has been declined. What should I do next?

  • Q. What are the benefits of registering on the Rail Europe site?

  • Q. Why should I purchase my train tickets before I leave for Europe instead of while there?

  • Q. Can I still buy train tickets from you once I’m in Europe?

  • Q. What does the “Login with Facebook” button do?

  • Q. Can I book a rail pass and a seat reservation at the same time?

  • Q. What credit cards does Rail Europe accept online?

  • Q. How do I create a Rail Europe account?

  • Q. What information do I need to provide in a booking to purchase with Rail Europe?

  • Q. I recently saw a fare on your website that I can’t find anymore. Why?

  • Q. What information does Rail Europe retain from my Facebook account?

  • Q. How do I change my login or password?

  • Q. Should I buy my rail pass or train ticket before I leave for Europe?

  • Q. I just placed a booking and realized I made a mistake. How can I make changes?

  • Q. If I register on your site, will I start receiving spam?

  • Q. Where do I find my booking number?

  • Q. How can I subscribe to or unsubscribe from your e newsletter?

  • Q. I placed a booking on your website but received a message saying my booking needs to be reviewed by a Travel Consultant. Why?

Browse our FAQ


Have a question? Need Help?

Get personalized help from our experts and other helpful travellers on our community forum.

Contact Rail Europe

If the FAQs and forum didn't answer your question, you can always contact Rail Europe.