BritRail Pass

• Q. Can I use more than one credit card to pay for my booking?

  A. Yes. You can enter up to 10 different credit cards for a single purchase. At the time of payment, use the “Add additional card” button to display all credit card options. After entering each credit card’s information, you can modify the amount to be charged to each individual card. You’ll need to make sure that the total charged for all credit cards matches the total of your booking.

• Q. What information do I need to provide when booking a rail pass? Do the names on the rail pass and the passports have to match?

  A. When you book your rail pass, you will need to provide us with your first and last name, exactly as they appear on your passport. The name you enter will appear on your rail pass and will be verified by a railway official when you activate the rail pass. In addition, some rail passes are pre-activated and require you to enter the first date of travel.

• Q. A rail strike in Europe prevented me from fully using my rail pass as intended. Can I get a refund on the unused days?

  A. Passes that have been activated or partially used are not eligible for a refund. You may wish to have your pass cancelled and noted by a European railroad official that it was “not used due to a strike” and return it to our customer relations department. The claim will be reviewed to see if we are able to provide compensation depending on the European railroads’ policies. Please send us a message using the Contact Us page on our site.

• Q. Is dinner and/or breakfast included with my reservation on an overnight train?

  A. When you travel on an overnight train meal inclusions vary depending on the train you are on, as well as what type of train ticket you have purchased. With the purchase of a Premier class ticket, you will generally get a meal on board the train. This meal is typically breakfast in the morning. Some trains will bring the meal to you in your compartment, while other trains will serve you breakfast in the restaurant car on board the train.

  If you are not traveling in a First Class sleeping compartment, don’t worry, you won’t starve on board! Overnight trains all include a restaurant car, bar car or vending machine services containing hot/cold drinks and snacks. Most restaurant/bar cars are open until at least 1:00am. Additionally, you can purchase food before hopping on board the train and eat as you wish. Though not included with the price of your ticket, you can certainly find something to eat during the ride.

• Q. Can I choose a specific seat when booking a train ticket?

  A. At this time, we are unable to offer this service. Unlike airlines, most rail carriers do not offer the possibility to select your specific seat.

• Q. How can I subscribe to or unsubscribe from your e newsletter?

  A. You can subscribe or unsubscribe from our e-newsletter at any time from your Rail Europe online account page. You will also find newsletter signup forms throughout our site, just enter your email address to begin receiving tips, deals, and offers in your inbox!

  To unsubscribe, you can simply click the unsubscribe link found at the footer of our e-newsletter. This will unsubscribe you immediately.

• Q. Will my luggage be safe, accessible, and in my line of sight throughout the duration of my trip?

  A. Your luggage will either be safely above you in a luggage rack, or at the end of your train car. These are the designated locations for luggage storage. You will be able to access your bags as needed.

  You are responsible for your luggage. The railways will assume no responsibility in case of loss or theft of baggage carried on board.

  Be sure to have luggage tags with your name and contact information securely attached in case you leave anything behind.

• Q. I’ve already booked my rail pass, but think I’d like a different one. Can I exchange it? It’s totally unused.

  A. Unused and unvalidated rail passes can be exchanged for an alternate rail pass of equal or greater value. A 7% administration fee, any price difference, and additional shipping fees would apply. Some promotional rail passes are non-exchangeable; please read the terms and conditions for these passes for more details.

  Please send us a message through the Contact Us page to begin the exchange process. To exchange a rail pass, we must receive your original unused and unvalidated rail pass no later than 3 days prior to your departure to Europe, issue a new rail pass, and ship it to you.

  If you bought the Rail Protection Plan™ when you placed your rail pass order, you are eligible to receive the full value of your original pass as a credit and use it towards any future Rail Europe purchase within 2 years, with no fee or penalty incurred.

• Q. If there’s been a strike, how do I request reimbursement through the Rail Protection Plan™?

  A. Only some train tickets are eligible for reimbursement due to strikes. Please send your tickets back to our Rail Europe office at the address included in the Rail Protection Plan™ documentation that accompanied your train tickets or rail pass, and include the traveller’s Request Form.

  A European railway official at the station must have stamped the train ticket indicating it was not used due to a rail strike. Requests for refunds of printed e-tickets in relation to a rail strikes must follow the procedure mentioned above. If the e-ticket has not been printed, requests for reimbursement can be e-mailed to customerrelations@raileurope.com, prior to the train departure date.

  Notice of any refund request in relation to a strike must be given within thirty 30 days of your return from Europe. Rail passes are generally not eligible for a refund in cases of a strike under the Rail Protection Plan™.

• Q. Can I bring food and drinks on board?

  A. Of course you can! Eating and drinking are permitted on all European trains.

  You will also have the option to purchase food and drinks if the train you’re traveling on offers food services.

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