Harder Kulm

• Q. What happens if I board a train with my rail pass but forgot to purchase a reservation?

  A. We suggest advising the conductor as soon as possible of the situation and purchase the required reservation. If you’re traveling on a train that requires a reservation you could be fined.

• Q. When I compare your schedules with European railroad sites, I notice some differences. Why?

  A. Although this is not typical, you may occasionally find some discrepancies between the train schedules shown on our website and the ones listed on a rail carrier’s website. This is generally due to the fact that the rail carrier has not yet made available its complete schedule range in the European train schedule database we use to populate our booking engine.

  We continuously work with individual European railroads to establish partnerships that ensure our direct access to all inventories in order to provide you with the fullest range of travel options.

• Q. Do you offer discounts on tickets for groups?

  A. If your group consists of 10 or more passengers, you’ll be entitled to group rate tickets. Please note that for British domestic trains, we can provide a quote for nine travellers. First and second class group rates are available. Simply fill out our Group Quote form and a dedicated agent will answer your request.

• Q. Can I purchase seat reservations from Rail Europe once I’m already traveling in Europe?

  A. Yes, but only when an e-ticket is offered for the train you want to take. If only a paper train ticket is offered, you’ll need (and want) to purchase your reservation(s) locally at the train station to avoid international shipping fees and delivery times.

• Q. I received my e-ticket as a pdf but wasn’t able to print it. Can I print it at the station?

  A. French print at home e-tickets can be re-issued from a self-service kiosk at the station. You will need the e-ticket # located on your booking confirmation email.

  Eurostar print at home e-tickets can be re-issued at the Eurostar desk in the departure station, but there is a 15£ fee per ticket. You will need the e-ticket # located on your booking confirmation email.

  No other print at home e-tickets can be re-issued at the station.

• Q. The promo code I have expired. What can I do?

  A. We’re sorry, but once a promo code has expired, it’s unusable. You will need to proceed without the promo code to complete your booking.

• Q. What should I do if a strike has been announced in the country I’m traveling to?

  A. Typically, a strike only affects a few trains along certain routes. If a strike is called within a country, you may continue your travels if there are train services operating. If your train is affected by a strike, railway officials typically provide accommodations for either alternate train, or in some cases, bus transportation.

  If a train is canceled by the railroads due to a strike, and alternate transportation has not been offered or if you decline the alternate transportation, then a railway official at the origin station must cancel your seat and they must stamp the back of your ticket/reservation “Not Used Due to strike” before the original train departure time. Our partners at the European Railroads will not allow us to process a refund unless this step has been taken.

  This process will allow you to submit that train ticket/reservation for a refund. Please be sure that all refund requests are received by our Customer Relations department within 30-days of the train departure date.

• Q. Do I need to purchase a reservation and if I do, how do I book it?

  A. To find out if the train you plan on taking requires travellers with a pass to purchase a seat reservation, use our reservation booking tool.

  You can book most reservations from our website or mobile site, prior to your departure to Europe. In some countries, Greece and Portugal as an example, seat reservations are mandatory for some trains and can only be purchased locally.

  If you’re already in Europe, you can still purchase your reservation from us as long as e-tickets are offered for the train you wish to travel on.

• Q. Are there ATMs on board?

  A. While there are ATMs located in most major European train stations, there are none on the trains themselves.

• Q. Is there WiFi onboard?

  A. WiFi availability is increasing on European trains. This service, however, is not currently offered on ALL trains. Where it is offered, it’s usually complimentary with the purchase of a First class ticket. If you’re traveling in Second class, you may incur a fee to connect to the WiFi service.

  Here is a brief list of trains offering WiFi:

  Eurostar
  Thalys
  Virgin
  ICE (select trains)
  Frecciarossa
  Italo
  SJ High Speed
  Allegro

  In addition, WiFi access can typically be found at many major train stations throughout Western Europe. More than likely, you’ll encounter a small fee to use the WiFi service. In some stations First class ticket/pass holders will find complimentary WiFi, usually in designated First class lounges.

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