Serbia Pass

• Q. Can I bring food and drinks on board?

  A. Of course you can! Eating and drinking are permitted on all European trains.

  You will also have the option to purchase food and drinks if the train you’re traveling on offers food services.

• Q. Can I get off the train and get back on later using my train ticket?

  A. In most cases, this is not possible. Train tickets that include a reservation are only valid for a single ride on the train for which the reservation was issued. While stepping off the train is possible if the train makes intermediary stops, you wouldn’t be allowed to resume your trip by boarding another train with the same ticket. Your train ticket is only valid on the train printed on it.

  Open train tickets may be the exception. They can allow you to hop off and back on another train on a given route to continue your itinerary, as long as that new train doesn’t require or offer reservations. Special conditions do apply for breaks on regional trains, so it’s a good idea to confirm locally.

  If you’re traveling with an open ticket and a reservation for your original train, you forfeit that reservation for the remaining part of your journey when you hop off. You may hop back on another train that doesn’t require a reservation, but you’d essentially be traveling with an open train ticket only and not have a reserved seat. Again, special conditions do apply for breaks on regional trains, so it is a good idea to confirm locally.

• Q. What is the difference between a flexi pass and a consecutive/continuous pass?

  A. A flexi pass is valid for a specific number of travel days to be used within the overall validity period of that rail pass. For example, 15 days of unlimited train travel to be used within a 2-month period. With this kind of rail pass, you can pick and choose any days (they don’t have to be consecutive) to travel within the rail pass’ validity period.

  Continuous (or consecutive) rail passes such as the Eurail Global Pass, are valid for unlimited train travel during the whole duration of the pass’ validity period. In other words, with a 15-day Eurail Global Pass, you can travel for 15 consecutive days by train. Even if you don’t take the train each and every day, those days will be considered used.

• Q. Can I sit in First class if I have a Second class rail pass?

  A. In general, you cannot travel in first class with a second class rail pass.

  In certain cases it may be possible to purchase an upgrade for your trip, you can visit the ticket window at your departure train station prior to boarding your train.

• Q. I’m leaving for Europe within 3 days and need to buy train tickets or rail passes. What are my options?

  A. Some European train operators now offer electronic ticketing. If the train you’re interested in offers this, you can buy a train ticket up until its day of travel and retrieve it locally at the station using your unique e-ticket confirmation code or by printing it at home before you leave.

  Currently, e-tickets are only offered on Eurostar, Thalys, Renfe, Talgo, Italo & Trenitalia along with select German, French (including international TGVs), and British trains. This type of ticketing will be available on other routes in the near future. At this time, the only rail passes available as e-passes are the Renfe Spain Pass and Swiss Travel Pass.

  All other trains, certain activity vouchers, and rail passes must be issued as a paper document and mailed to you prior to your departure. If you’re leaving within three days, you should contact us via our Contact Us page and we’ll be able to advise whether there’s enough time for you to get your train ticket or rail pass prior to your leaving for Europe.

• Q. I have a question about my Rail Europe Gift Card. Who should I contact?

  A. Just send us a message on our Contact Us page and we will respond to you via email within 24 to 48 hours.

• Q. What should I do if my train ticket is lost or stolen?

  A. If your paper ticket is lost or stolen, you’ll need to purchase a new one in order to travel.

  If you purchased the Rail Protection Plan™ and your ticket is covered, you may be eligible for reimbursement if you meet the requirements of this plan, this includes filing a police report within 24 hours of the loss or theft and purchasing replacement train ticket.

• Q. I understand that some of the train stations in Italy now have gates. How do I get to my train?

  A. Some of the high traffic train stations in Italy, such as Milan Centrale, Rome Termini, and Florence Santa Maria Novella stations now have entry/exit gates. Access through these gates is exclusively reserved for ticket holders. It is suggested that you have your print at home or print at the station ticket ready to present upon arriving at these security gates.

• Q. Do I need to do anything with my rail pass before boarding the train?

  A. Yes. You will need to visit the ticket window at the train station before boarding your first train to activate your rail pass. A railroad official will enter the first and last day of validity on your rail pass and stamp your rail pass. You will have to show your passport, and the name on your rail pass will need to match it. Then, in case of a flexi-pass, for each day you use your rail pass you will need to enter the date in the designated travel calendar box on your rail pass. If you board a train and have not entered the date, when the conductor comes around to check your travel documents you may be subject to a fine and the payment of full fare ticket that will need to be paid in local currency directly to the conductor. Be sure to read all documentation that accompanies your rail pass prior to departure. The more you know about your rail pass, the more likely you are to avoid issues onboard the train.

• Q. Are all products eligible for Rail Protection Plan™ coverage?

  A. Rail passes, train tickets, reservations, and select city passes and tours are eligible for Rail Protection Plan™ coverage.

  All other categories of products including hotels and select activities are not eligible for coverage at this time. Please read the detailed Rail Protection Plan™ policy for more information.

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