Serbia Pass

• Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train?

  A. Yes. Even with your rail pass, you will need to make a reservation on any overnight train. Reservations are required for sleeping compartments, couchettes, and seats. Depending on where you’re traveling, the guidelines of the specific train and/or the type of rail pass you have, you may be entitled to purchase a reservation in place of a full price ticket.
  You can search for overnight reservations directly on our website - just be sure to select the "I have a rail pass" option.

• Q. Where do I my send train tickets and/or rail passes for refund?

  A. We recommend that any documents being returned for refund be sent via traceable mail for proof of delivery.

  Please visit our Cancellation and Refunds page for information regarding refunds. If you need further assistance we invite you to send us a message using our Contact Us page.

• Q. What do I do if my train goes through a country not listed on my rail pass?

  A. If your train travels through a country not listed on your rail pass, even though the country of origin and country of arrival are covered by your rail pass, you need to purchase a ticket for the uncovered portion of the journey. We suggest doing this at a ticket counter in advance. You don’t need to buy a ticket for the entire journey, just the section not covered by the purchased rail pass.

• Q. I want to refund my rail pass. How do I proceed?

  A. If you have an unused, unvalidated rail pass that you would like to submit for a refund, please visit our Cancellation and Refunds page. Be sure to review the refund and exchange policies for your rail pass prior to purchase so you are aware of any penalties or return fees.

  When you are ready to mail your rail pass to us for a refund, it is strongly recommended that you send these documents by some type of traceable mail for proof of delivery.

• Q. Can I get off the train and get back on later using my train ticket?

  A. In most cases, this is not possible. Train tickets that include a reservation are only valid for a single ride on the train for which the reservation was issued. While stepping off the train is possible if the train makes intermediary stops, you wouldn’t be allowed to resume your trip by boarding another train with the same ticket. Your train ticket is only valid on the train printed on it.

  Open train tickets may be the exception. They can allow you to hop off and back on another train on a given route to continue your itinerary, as long as that new train doesn’t require or offer reservations. Special conditions do apply for breaks on regional trains, so it’s a good idea to confirm locally.

  If you’re traveling with an open ticket and a reservation for your original train, you forfeit that reservation for the remaining part of your journey when you hop off. You may hop back on another train that doesn’t require a reservation, but you’d essentially be traveling with an open train ticket only and not have a reserved seat. Again, special conditions do apply for breaks on regional trains, so it is a good idea to confirm locally.

• Q. How do I have my train ticket endorsed to indicate it was not used?

  A. If you will not be taking the train and have a train ticket that includes a reservation, contact us by phone or go to the ticket window before the train departure and have your reserved seat released, as a courtesy to other travellers. Request that the cancelled train ticket also be stamped “Not Used".

  If a train is canceled by the railroads due to a strike, weather, or other issues, and alternate transportation has not been offered or if you decline the alternate transportation, then a railway official at the origin station must cancel your seat and they must stamp the back of your ticket/reservation “Not Used” before the original train departure time.

  Our partners at the European Railroads will not allow us to process a refund unless this step has been taken.

• Q. I’ve bought a print at the station e ticket. What do I need to do before getting on the train?

  A. When you book a print at the station e-ticket you will receive a 6 or 8 alpha-numeric e-ticket confirmation code (also known as a PNR or Passenger Name Record) in your Rail Europe confirmation email. Simply print the actual paper ticket from a self-service kiosk at the train station prior to your train’s departure.

  For all print at the station e-tickets, you’ll need to print the tickets before boarding your train. Your Rail Europe confirmation email is not a train ticket.

  For certain routes where this ticketing method is offered, it’s possible that the kiosk to print out the ticket can only be found in the station of origin but not in the station of arrival. For instance, if you have purchased a roundtrip journey as a print at the station e-ticket, you need to make sure to print out both your outbound and inbound train tickets in the station of origin - as you will not be able to retrieve your inbound ticket (return ticket) in the station of arrival. An example of this is a trip originating in France and going into Italy, or a trip from Paris to Amsterdam.

• Q. Can I book a rail pass and a seat reservation at the same time?

  A. Absolutely, and we encourage it. Once you’ve added the pass you want to your booking, you will be prompted to make seat reservations for trains you wish to travel on. Alternatively, you can visit the homepage and search schedules, just be sure to check the "I have a rail pass" box.

  We always recommend buying your reservations before you depart for Europe because high speed and night trains often have a limited number of seats set aside for rail pass holders, and these seats tend to sell out. So the earlier you secure your reservation, the better.

• Q. Can I print my rail pass at the station?

  A. At this time, most rail passes are printed as a paper document and must be shipped to you prior to your departure to Europe. If a rail pass is offered as an e-pass this option will be offered at the time of booking. For rail passes offered as e-passes, you will need to print it out on paper prior to arriving at the train station..

• Q. Can I exchange my train ticket after its date of departure?

  A. Unfortunately, this is not possible. If a train ticket can be exchanged, it normally must be done prior to the first date of validity on the ticket or the train’s departure date. However, please consult the “after sales conditions” found on your confirmation email for exact exchange rules pertaining to the train ticket you booked.

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