Serbia Pass

• Q. Can my family sit together if I have a First class rail pass and my child has a Second class youth pass?

  A. Yes, of course! However, everyone will need to sit in Second class. The rule is with a First class pass you can sit in either First or Second class, with a Second class pass you can only sit in Second class. If you wish to travel in First class and the rail pass you are interested in does not offer a First class youth option, you will need to purchase an adult pass for your youth traveller.

  Be mindful if you intend to book seat reservations that you book in the class of service you intend to sit in. Once a reservation has been issued, you must sit in the seat that has been assigned to you.

• Q. Do you offer student, family and/or senior discounts?

  A. Yes. Rail Europe offers a wide range of train tickets and rail passes that provide discounts to children, youths, seniors or groups of people that travel together.

  Discounted rates vary depending on the type of train ticket or rail pass you are purchasing, and are not always offered.

  We do our best to provide you with the cheapest fares for your traveling party and get you the discounts you’re eligible for. This is why it’s important to accurately indicate the composition of your traveling party when requesting fares and schedules or rail pass prices from our website. You may also have to enter the age of certain travellers, so we can determine whether they’re eligible for certain age-related discounts.

• Q. Why are e tickets not available for certain trips?

  A. Availability of e-tickets depends on two factors: whether the rail company operating the train offers e-ticketing, and if it does, whether Rail Europe was granted technical access to their inventory to enable e-ticketing on their behalf.

  Not all European rail companies offer e-tickets. But when they do, we work with them to make this option available on our website. And we’ll continue to do so in order provide more e-ticket options for your convenience.

• Q. Is the price for a reservation the same whether I purchase it from you or locally at the station?

  A. It depends. The first factor to consider is that if you purchase your reservation from Rail Europe, you will be charged in your local currency, whereas if you buy your reservation locally, you will be charged in local currency. Thus, by buying with us, you’re avoiding bank or credit card fees for foreign currency transactions.

  You may find a less expensive reservation offered by the local rail carrier, but those are limited in availability.

  Lastly, keep in mind that by purchasing your reservation from us in advance, you’re saving time, avoiding waiting in line at a foreign ticket counter and dealing with a local railway agent for a reservation right before boarding your train.

• Q. Can I exchange my train ticket after its date of departure?

  A. Unfortunately, this is not possible. If a train ticket can be exchanged, it normally must be done prior to the first date of validity on the ticket or the train’s departure date. However, please consult the “after sales conditions” found on your confirmation email for exact exchange rules pertaining to the train ticket you booked.

• Q. What ways can a train ticket be issued? Paper? e tickets?

  A. There are potentially three ways to receive European train tickets.

  Paper tickets: the rail pass or train ticket is physically printed at the Rail Europe fulfillment center and shipped to you.

  Print at home e-ticket: the train ticket may be issued as a PDF which may either be emailed to you directly, or retrieved via a web link that is communicated to you at the time of purchase, depending on the rail carrier. You must print the PDF from a computer printer on any regular paper prior to boarding the train. Some e-tickets are delivered with a unique e-ticket confirmation code that is printed on your Rail Europe confirmation email. You must provide this e-ticket confirmation code along with your id to the conductor on board the train.

  Print at station e-ticket: you will receive an e-ticket confirmation code (also known as PNR or Passenger Name Record) on your confirmation email, as well as a link to detailed instructions for retrieving your ticket. Use this e-ticket code at a self-service kiosk located at the train station in Europe to print out your actual ticket, prior to boarding the train.

  Print at home e-ticket and print at station e-ticket are “electronic” delivery methods requiring no physical shipment to you. This means we can issue you an e-ticket whether you’re still at home or already in Europe.

  Please note that all three methods are not always offered for a given train ticket. In fact, many tickets only support one of these issuance methods.

• Q. How do I book a train ticket on your site?

  A. We have an easy-to-use booking form right on the homepage of our site. Simply enter your departure and arrival cities, the date you’d like to travel, approximate time of day, and number of passengers. If you have a rail pass, be sure to check the "I have a rail pass" box so that we can search the best fares for your journey.

• Q. What are the benefits of registering on the Rail Europe site?

  A. When you register on our site, a wide range of exclusive tools and services become available to you. You will have access your booking details, ability to download your tickets and track your shipping. You will get notifications and alerts concerning your trip. You can save your searches, pages, and itineraries right in your account. And by registering, you will also have the ability to leave a review on your travel experience with Rail Europe.

• Q. Is there WiFi onboard?

  A. WiFi availability is increasing on European trains. This service, however, is not currently offered on ALL trains. Where it is offered, it’s usually complimentary with the purchase of a First class ticket. If you’re traveling in Second class, you may incur a fee to connect to the WiFi service.

  Here is a brief list of trains offering WiFi:

  Eurostar
  Thalys
  Virgin
  ICE (select trains)
  Frecciarossa
  Italo
  SJ High Speed
  Allegro

  In addition, WiFi access can typically be found at many major train stations throughout Western Europe. More than likely, you’ll encounter a small fee to use the WiFi service. In some stations First class ticket/pass holders will find complimentary WiFi, usually in designated First class lounges.

• Q. Do you ship to PO and APO boxes?

  A. At this time, we are unable to ship to P.O. or A.P.O. boxes.

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