Serbia Pass

• Q. I just landed in Europe. How do I get to the train station from the airport?

  A. Whether you’re going straight to a train or to your hotel, you’ll generally find public transportation options from the airport to the center of town, where most train stations are located. Below is a list of airports that have rail connections (train or local subway/metro) to the main rail station:

  Amsterdam Airport Schiphol
  15 minute train trip to Amsterdam Central Station
  Stockholm Arlanda Airport
  20 minute train trip to Stockholm Central Station
  Barcelona Airport
  30 minute train to Barcelona Sants Station
  Berlin Schoenefeld Airport
  Birmingham International Airport
  12-15 minute train trip to Birmingham New Street Station
  Brussels Airport
  28 minute train trip to Brussels Zuid/Midi Station
  Cologne Airport
  15 minute train trip to Cologne Central Station
  Copenhagen Kastrup Airport
  14 minute train trip from Copenhagen Airport to Copenhagen Central Station
  Geneva Cointrin International Airport
  7 minute train trip to the Geneva City Central Station
  Glasgow Prestwick Airport
  1 mile bus or taxi trip to Paisley Gilmour Station and then a 12-15 minute train trip to Glasgow
  London Gatwick Airport
  30 minute train trip to London Victoria Station
  London Heathrow Airport
  15 - 27 minute train trip to London Paddington Station
  Luton Airport
  45 minute train trip to London St. Pancras Station
  Madrid-Barajas Airport
  12 minute metro trip to Madrid Nuesvos Ministerios Metro Station
  Malaga Airport
  10 minute train trip to Malaga Torremolinos Station
  Munich International Airport
  41 - 46 minute train trip to Munich Main Train Station
  Oslo Gardermoen Airport
  19 - 22 minutes train trip to Oslo S Station
  Paris Orly Airport
  24 minutes train trip to Paris Austerlitz Station
  Paris Roissy Charles de Gaulle Airport
  30 minute train trip to Paris Gare du Nord Station
  Porto – Francisco Sá Carneiro Airport
  7-10 minute metro trip to Porto City Center Station
  Rome Leonardo da Vinci Fiumicino Airport
  30 minute train trip to Rome Termini Station
  Stansted Airport
  47 minute train trip to London Liverpool Station
  Stuttgart Echterdingen Airport
  30 minute train trip to Stuttgart Central
  Zurich Airport
  10 - 14 minute train trip to Zurich Central Station

  Many other European airports have buses to the central or main rail stations. There are typically a minimum of two departures per hour, and travel times can vary from 15 minutes – 55 minutes depending on the city (and of course traffic en-route to the city center).

  You can always check directly with your arrival airport for specific information regarding transfers to the city center. Most airports have websites with information on where to go to find a train or bus connection to the downtown area.

  In addition, we encourage you to visit our Train Station pages to view information about services at the station and what airport links are available, if any, for a particular city.

• Q. How do I connect between train stations in the same city?

  A. There is often an easy connection by public transportation between train stations within the same city or town.

• Q. What if my shipment gets lost?

  A. If you believe that your shipment is lost, please contact us as soon as possible using our Contact Us page.

  If you’re departing soon and your booking is lost, we will work with you for the best possible solution to deliver your travel documents before you leave.

• Q. How can I book an itinerary with multiple cities?

  A. Our website makes booking multi-city journeys very easy!

  Simply enter the cities you plan to depart from, arrive to, and your travel dates. Our system will then search the database to provide the best matching schedules.

• Q. What information do I need to provide in a booking to purchase with Rail Europe?

  A. We require your name as it appears on your passport (first and last name only), gender, and (in some cases) date of birth. Please note that this same information will be necessary for all travellers in your travel party.

  Depending on the type of train ticket you are booking, we may also need a physical mailing address where we can send your travel documents. We send documents using traceable shipping methods, and the package will need to be signed for. In addition, we’ll need a valid email address so we can send you an invoice, and a phone number in case we need to contact you regarding your booking.

• Q. I accidentally deleted the email with the link to print my print at home e-ticket, what should I do?

  A. No worries. If you registered on our site and have a Rail Europe user account, you can simply log in and review your most recent booking in your dashboard. The link to reprint your e-ticket is available on this page. If you have not created a Rail Europe user account, you can send us a email at service@raileurope.com, include your booking number and we will resend the link to print your e-ticket.

• Q. How much luggage can I take on the train?

  A. Technically, you’re not restricted in terms of luggage. However, keep in mind that you’ll need to carry your bags through the train station and onto the train. Once on board you’ll need to find a place to put your bag(s). Small and medium sized bags typically fit on racks located above the seats. Larger suitcases and such can be stored in luggage racks found near the train door entrance.

  Be aware that you are responsible for your luggage. The railways assume no responsibility in case of loss or theft of baggage carried on board.

  When traveling on a Eurostar, Thalys, or TGV train, you are limited to two large items per traveller (one large item per child on Eurostar trains), maximum 85cm (33 inches) in any one dimension, plus one small item of hand luggage.

  Your bag(s) must be properly labeled with your first and last name. In general, it’s a good idea to keep luggage tags on your baggage for easy identification.

• Q. How do I create a Rail Europe account?

  A. You can simply click the ’Login’ button found on the top right-hand side of our homepage and select ’create an account’ to register on our site. If you are booking with us, you will also be presented with the option to register during checkout.

• Q. What should I do if a strike has been announced in the country I’m traveling to?

  A. Typically, a strike only affects a few trains along certain routes. If a strike is called within a country, you may continue your travels if there are train services operating. If your train is affected by a strike, railway officials typically provide accommodations for either alternate train, or in some cases, bus transportation.

  If a train is canceled by the railroads due to a strike, and alternate transportation has not been offered or if you decline the alternate transportation, then a railway official at the origin station must cancel your seat and they must stamp the back of your ticket/reservation “Not Used Due to strike” before the original train departure time. Our partners at the European Railroads will not allow us to process a refund unless this step has been taken.

  This process will allow you to submit that train ticket/reservation for a refund. Please be sure that all refund requests are received by our Customer Relations department within 30-days of the train departure date.

• Q. What is the Rail Protection Plan™?

  A. We offer an exclusive Rail Protection Plan™ that gives you the flexibility to change your train ticket, rail pass, reservation, and select activities with no questions asked. You’ll also be protected in the event of a railroad strike for train tickets, and in the case of loss or theft of paper tickets, rail passes, city passes or tours.

  The Rail Protection Plan™ may be added to your booking on the delivery page after adding the products to your itinerary or any time prior to final payment being applied to your booking. (Select city passes and tours are excluded from coverage). The Rail Protection Plan™ fee is non-refundable and non-exchangeable. View the detailed terms and conditions of the Rail Protection Plan™ coverage.

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