• Q. How can I check to see if food is served on a particular train?

  • Q. What other types of services are available at the station?

  • Q. How far in advance can I buy my train ticket?

  • Q. Can I open the train windows?

  • Q. Is there onboard medical help in case of emergency?

  • Q. Where can I find specific information regarding the services offered on the train I'll be taking?

  • Q. Where can I store my luggage on an overnight train?

  • Q. I understand that some of the train stations in Italy now have gates. How do I get to my train?

  • Q. Will my luggage be safe, accessible, and in my line of sight throughout the duration of my trip?

  • Q. What types of sleeping compartments or accommodations are available on overnight trains?

  • Q. Can a reservation date on an overnight train be changed?

  • Q. How do I read my RENFE print at home e-ticket?

  • Q. How can I exchange my Trenitalia ticket?

  • Q. Can I get off the train and get back on later using my train ticket?

  • Q. Are there restrooms on the train?

  • Q. Where can I find more information about European train stations?

  • Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train?

  • Q. Will I be sharing my sleeping compartment with strangers?

  • Q. What should I do if I am downgraded due to equipment issues, or affected by a traffic disruption or a strike?

  • Q. Do the train stations offer services to help carry my luggage?

  • Q. Is there WiFi onboard?

  • Q. Is it possible to have travellers of different genders in the same sleeping compartment?

  • Q. Are lockers and luggage storage services available at the train station?

  • Q. Are there smoking and non smoking sections on trains?

  • Q. What should I do if a strike has been announced in the country I’m traveling to?

  • Q. How much luggage can I take on an overnight train?

  • Q. How much luggage can I take on the train?

  • Q. What should I do if the train is late?

  • Q. Can I bring food and drinks on board?

  • Q. How are sleeping compartments kept secure?

  • Q. What food and drink options are on board?

  • Q. Can I ensure that my traveling party will share a compartment on an overnight train?

  • Q. Do I need to show my passport to board the train?

  • Q. Will the train cars be air conditioned/heated?

  • Q. Are there lounges at the train station I can access with my Rail Europe tickets?

  • Q. What should I do if I missed my scheduled train? Can I take the next one?

  • Q. Can I choose a specific seat when booking a train ticket?

  • Q. What is the difference between 1st and 2nd class on the Trenitalia (Italy) train?

  • Q. Is there a fee to take luggage on a train?

  • Q. Are there facilities on board for disabled travellers?

  • Q. What do I do with my luggage?

  • Q. Is dinner and/or breakfast included with my reservation on an overnight train?

  • Q. If my travel party won’t fill the entire compartment, can we buy it out to travel by ourselves?

  • Q. When I compare your schedules with European railroad sites, I notice some differences. Why?

  • Q. Do you offer maps of European train stations?

  • Q. What do I do if no one comes to check my train ticket or rail pass?

  • Q. Will a National Rail Strike affect my train travel?

  • Q. Are there shower facilities on board?

  • Q. I have my train ticket. Do I also need to buy a reservation?

  • Q. Do restaurant cars cater to specific dietary needs like vegetarian, diabetic or kosher?

  • Q. What happens if my train crosses an international border during the night?

  • Q. Why doesn’t my train ticket show my date or time of travel?

  • Q. Do you offer student, family and/or senior discounts?

  • Q. I have a train ticket for a train that didn’t run or was delayed due to a strike. What now?

  • Q. If my train crosses a border, will I need to show my passport to the conductor?

  • Q. Does your website display all trains operating for the route searched?

  • Q. Will the conductor take my passport?

  • Q. Do I need to tip the train staff?

  • Q. Are European trains "child friendly"?

Browse our FAQ


  • Q. I want to refund my rail pass. How do I proceed?

  • Q. I made a mistake when I ordered my rail pass. How can I correct it?

  • Q. What do I need to show to the conductor when traveling by train with a rail pass?

  • Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train?

  • Q. Can I add a friend to my existing rail pass?

  • Q. What is the difference between a flexi pass and a consecutive/continuous pass?

  • Q. What's the difference between a rail pass and a train ticket?

  • Q. My plans have changed and I won’t be able to use my rail pass. Can I get a refund?

  • Q. What information do I need to provide when booking a rail pass? Do the names on the rail pass and the passports have to match?

  • Q. Do I need to buy a reservation if I already have a rail pass? How do I book one?

  • Q. I have a question about my promo code. Who should I contact?

  • Q. What is a travel day on a rail pass?

  • Q. What happens if I board a train with my rail pass but forgot to purchase a reservation?

  • Q. How far in advance can I buy my rail pass?

  • Q. How do I know the right rail pass and how many days I should purchase?

  • Q. Can I exchange or refund my rail pass while in Europe?

  • Q. Are there discounts available for rail passes?

  • Q. Do you offer student, family and/or senior discounts?

  • Q. Can I get a refund for unused days on my rail pass?

  • Q. Does taking an overnight train mean using 2 travel days on my rail pass?

  • Q. How do I use the bonuses that come with rail passes?

  • Q. What is the questionnaire that comes with my rail pass? Do I have to fill it out?

  • Q. Who is eligible to buy a rail pass?

  • Q. Can a rail pass be issued as an e ticket or e pass?

  • Q. What do I do if my train goes through a country not listed on my rail pass?

  • Q. What does “Activate my rail pass mean and how do I do it?

  • Q. Can I purchase a rail pass when I'm in Europe?

  • Q. What is a Rail Pass?

  • Q. What should I do If I've already bought my rail pass, and now want to add another country?

  • Q. Do I need to do anything with my rail pass before boarding the train?

  • Q. What if I’ve purchased a Twin/Saver pass and one of the travellers decides not to travel that day?

  • Q. Should I buy my rail pass or train ticket before I leave for Europe?

  • Q. What happens if I don’t fill out my rail pass before boarding the train?

  • Q. Can I print my rail pass at the station?

  • Q. Can I use my rail pass on any train within its area of coverage?

  • Q. Do I need to book a rail pass for everyone in my traveling party, including children and infants?

  • Q. I’ve already booked my rail pass, but think I’d like a different one. Can I exchange it? It’s totally unused.

  • Q. Can I sit in First class if I have a Second class rail pass?

  • Q. What if I have a group of 10 or more purchasing rail passes?

  • Q. A rail strike in Europe prevented me from fully using my rail pass as intended. Can I get a refund on the unused days?

  • Q. What is the "validity period" of a rail pass?

  • Q. Can I sit in Second class if I have a First class rail pass?

  • Q. I’ve written the wrong date on my rail pass travel calendar box. What should I do?

  • Q. Does each journey I take require using a separate day of travel on my rail pass?

  • Q. Why should I purchase my train tickets before I leave for Europe instead of while there?

  • Q. Can my family sit together if I have a First class rail pass and my child has a Second class youth pass?

  • Q. What should I do if a strike has been announced in the country I’m traveling to?

  • Q. Do rail passes cover commuter trains or airport shuttle trains?

  • Q. Can I share my rail pass with others (family, friends, or charity)?

  • Q. Can I board the train if I forgot my rail pass but have my seat reservation?

Browse our FAQ


  • Q. Can I get off the train and get back on later using my train ticket?

  • Q. I selected a ticket but when I went to place my booking, the price changed. I went back to search for train tickets and saw the same price listed again in the results. Why did this happen?

  • Q. How long are train tickets valid for?

  • Q. Is the price for a reservation the same whether I purchase it from you or locally at the station?

  • Q. Are there discounts on train tickets?

  • Q. Do I need to buy a train ticket for children or infants?

  • Q. How can I find the cheapest train tickets?

  • Q. Can I print my train ticket at the station?

  • Q. It looks like my train ticket does not include a reservation. How can I add one?

  • Q. Why doesn’t my train ticket show my date or time of travel?

  • Q. Does your website display all trains operating for the route searched?

  • Q. Why do some German station names have extra characters in the station name?

  • Q. Should I buy my rail pass or train ticket before I leave for Europe?

  • Q. What’s the difference between a seat reservation and a train ticket?

  • Q. What is a Diabolo fee?

  • Q. What's the difference between a rail pass and a train ticket?

  • Q. Are the fares offered on your website based on live availability?

  • Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train?

  • Q. What ways can a train ticket be issued? Paper? e tickets?

  • Q. How can I tell whether or not I have a reserved seat on board?

  • Q. I’ve noticed a big difference in the cost of seat reservations for different trains. Why?

  • Q. Can I purchase seat reservations from Rail Europe once I’m already traveling in Europe?

  • Q. Do I need to purchase a reservation and if I do, how do I book it?

  • Q. Do you offer e-tickets?

  • Q. I have my train ticket. Do I also need to buy a reservation?

  • Q. Are the train tickets you send me the actual tickets, or do I need to exchange them at the station?

  • Q. Can I take any train that travels between the two cities for which I bought my train ticket, or do I have to take a specific train?

  • Q. What types of sleeping compartments or accommodations are available on overnight trains?

  • Q. Do the prices quoted on the website include all fees and taxes?

  • Q. Can I request preferences for assigning my seat, such as a forward facing seat, a window, or an aisle?

  • Q. Is dinner and/or breakfast included with my reservation on an overnight train?

  • Q. How far in advance can I purchase a train ticket?

  • Q. What should I do if I missed my scheduled train? Can I take the next one?

  • Q. How do I book a train ticket on your site?

  • Q. If I bought my rail pass from another company, can I still book my seat reservations through Rail Europe?

  • Q. How can I book an itinerary with multiple cities?

  • Q. Can I choose a specific seat on a train when making my reservation?

  • Q. Can I ensure that my traveling party will share a compartment on an overnight train?

  • Q. When I compare your schedules with European railroad sites, I notice some differences. Why?

  • Q. How far in advance can I buy my train ticket?

  • Q. Can a reservation date on an overnight train be changed?

  • Q. I'm looking to book a train on your site but I can't find it, why?

  • Q. How do I have my train ticket endorsed to indicate it was not used?

  • Q. Does my train ticket include a seat reservation?

  • Q. Do I need to do anything to my train ticket before boarding the train?

  • Q. What should I do if I am downgraded due to equipment issues, or affected by a traffic disruption or a strike?

  • Q. What should I do if a strike has been announced in the country I’m traveling to?

  • Q. Why should I purchase my train tickets before I leave for Europe instead of while there?

  • Q. Should I buy my seat reservations prior to arriving in Europe, or can I just get them at the station locally?

  • Q. Why does my train ticket say “coach” if I bought a ticket in the First class or Premier Category?

  • Q. How can I ensure that my traveling party is seated together?

  • Q. If my travel party won’t fill the entire compartment, can we buy it out to travel by ourselves?

  • Q. I selected a train ticket, but when I placed my booking the price changed. Why? Can the previously quoted price be honored?

  • Q. Will a National Rail Strike affect my train travel?

  • Q. Do you offer student, family and/or senior discounts?

  • Q. I have a train ticket for a train that didn’t run or was delayed due to a strike. What now?

Browse our FAQ


  • Q. What are the fees associated with getting a train ticket refunded?

  • Q. What should I do if I missed my scheduled train? Can I take the next one?

  • Q. How are sleeping compartments kept secure?

  • Q. How can I contact Rail Europe prior to my departure to Europe?

  • Q. Where do I my send train tickets and/or rail passes for refund?

  • Q. What should I do if a strike has been announced in the country I’m traveling to?

  • Q. How do I use a Rail Europe Gift Card?

  • Q. I have a business idea or partnership opportunity for you. Whom should I get in touch with?

  • Q. Do you ship to PO and APO boxes?

  • Q. How do I have my train ticket endorsed to indicate it was not used?

  • Q. Where can I find specific information regarding the services offered on the train I'll be taking?

  • Q. Can I give or resell my train ticket to someone else? Or can I travel with someone else’s ticket?

  • Q. How do I use a promo code?

  • Q. I have a question about my promo code. Who should I contact?

  • Q. What should accompany the train ticket or rail pass I'm sending back for a refund?

  • Q. Can I exchange my train ticket after its date of departure?

  • Q. Can I add products to an earlier booking and avoid paying the shipping or booking fees?

  • Q. Do you offer student, family and/or senior discounts?

  • Q. How much luggage can I take on the train?

  • Q. I haven't departed for Europe yet and want to exchange or refund my train ticket. How do I proceed?

  • Q. My promo code is not working. What should I do?

  • Q. Will the conductor take my passport?

  • Q. Does taking an overnight train mean using 2 travel days on my rail pass?

  • Q. Are train tickets exchangeable and refundable?

  • Q. What if my shipment gets lost?

  • Q. I have a train ticket for a train that didn’t run or was delayed due to a strike. What now?

  • Q. The promo code I have expired. What can I do?

  • Q. What should I do if I am downgraded due to equipment issues, or affected by a traffic disruption or a strike?

  • Q. Can I choose whether my tickets or rail passes are delivered as paper documents or electronically?

  • Q. Who should I contact with questions about my exchange or refund?

  • Q. I’m leaving for Europe within 3 days and need to buy train tickets or rail passes. What are my options?

  • Q. How can I request a brochure from your company?

  • Q. Who should I contact with a question about a special offer?

  • Q. What should I do if my train ticket is lost or stolen?

  • Q. How do I get a promo code?

  • Q. I want to refund my train ticket. How do I proceed?

  • Q. Is it possible to have travellers of different genders in the same sleeping compartment?

  • Q. What do I do if no one comes to check my train ticket or rail pass?

  • Q. How fast can I receive my travel documents?

  • Q. Do trains offer facilities for handicapped passengers?

  • Q. If my train crosses a border, will I need to show my passport to the conductor?

  • Q. What happens if my train crosses an international border during the night?

  • Q. Do I need to show my passport to board the train?

  • Q. What is the 7:00 pm rule?

  • Q. How can I track the status of my refund?

  • Q. Can a reservation date on an overnight train be changed?

  • Q. How can I track my shipment?

  • Q. Where can I see the exchange and refund conditions of my train ticket?

  • Q. What fees does Rail Europe charge?

  • Q. I have a question about my Rail Europe Gift Card. Who should I contact?

  • Q. If my travel party won’t fill the entire compartment, can we buy it out to travel by ourselves?

  • Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train?

Browse our FAQ


  • Q. If there’s been a strike, how do I request reimbursement through the Rail Protection Plan™?

  • Q. In the event of a strike, is my rail pass covered under the Rail Protection Plan™?

  • Q. If my train tickets have been lost or stolen, how do I request reimbursement through the Rail Protection Plan™?

  • Q. What is the Rail Protection Plan™?

  • Q. I need to cancel my trip to Europe. How do I request reimbursement through the Rail Protection Plan™?

  • Q. I bought the Rail Protection Plan™. Can I exchange my train ticket, even though the ticket is non exchangeable?

  • Q. How do I request an exchange through the Rail Protection Plan™?

  • Q. Are all products eligible for Rail Protection Plan™ coverage?

Browse our FAQ


  • Q. What language is spoken at the train station and on the train?

  • Q. I just landed in Europe. How do I get to the train station from the airport?

  • Q. Can I print my train ticket at the station?

  • Q. Will the train cars be air conditioned/heated?

  • Q. Where can I find more information about European train stations?

  • Q. Do you offer maps of European train stations?

  • Q. I understand that some of the train platforms in the Netherlands, Belgium, and Italy now have gates. How do I get to my train?

  • Q. Will my luggage be safe, accessible, and in my line of sight throughout the duration of my trip?

  • Q. Can I change seats after the train departs?

  • Q. When I board the train, can I sit anywhere I want?

  • Q. Where can I store my luggage on an overnight train?

  • Q. How do I find my train?

  • Q. Once on the train platform, how can I find my car? Is there a difference between where first and second class carriages are located or how they look on the outside?

  • Q. Can I bring food and drinks on board?

  • Q. My Rail Europe train tickets were not accepted by the conductor. What do I do?

  • Q. If I arrive at the station early, will I be able to board my train?

  • Q. Are there smoking and non smoking sections on trains?

  • Q. How much luggage can I take on the train?

  • Q. Can I get the address and phone number for the train station?

  • Q. Are there facilities on board for disabled travellers?

  • Q. How do I contact you while I’m in Europe?

  • Q. What do I do with my luggage?

  • Q. Is there onboard medical help in case of emergency?

  • Q. Are there lounges at the train station I can access with my Rail Europe tickets?

  • Q. Do I need to do anything with my rail pass before boarding the train?

  • Q. Do restaurant cars cater to specific dietary needs like vegetarian, diabetic or kosher?

  • Q. Is there WiFi onboard?

  • Q. Are there shower facilities on board?

  • Q. How much luggage can I take on an overnight train?

  • Q. Can I open the train windows?

  • Q. How can I check to see if food is served on a particular train?

  • Q. Is there a fee to take luggage on a train?

  • Q. How are sleeping compartments kept secure?

  • Q. How early should I arrive at the train station?

  • Q. Will there be someone to help me find my reserved seat on the train?

  • Q. I am taking a cruise while in Europe. How do I connect between the train station and port of call?

  • Q. What food and drink options are on board?

  • Q. Are there restrooms on the train?

  • Q. Do the train stations offer services to help carry my luggage?

  • Q. Do I need to do anything to my train ticket before boarding the train?

  • Q. How do I connect between train stations in the same city?

  • Q. Can I bring my pet on board?

  • Q. I missed my train. What should I do?

  • Q. Do I need to tip the train staff?

  • Q. Can I bring my bike on board?

  • Q. What other types of services are available at the station?

  • Q. Are lockers and luggage storage services available at the train station?

Browse our FAQ


  • Q. I misplaced the printout of my print at home e-ticket. What now?

  • Q. How do I travel with a print at the station e-ticket?

  • Q. Do you offer e-tickets?

  • Q. I’ve bought a print at the station e ticket. What do I need to do before getting on the train?

  • Q. I bought a print at home e ticket but now don’t have access to a printer to print it. What should I do?

  • Q. I’ve booked a print at home e-ticket. What do I need to do before getting on board the train?

  • Q. How do I read my RENFE print at home e-ticket?

  • Q. My print at station e-ticket was lost or stolen after I printed it. Can I print it again?

  • Q. How do I use my Italo print at home e-ticket for travel in Italy?

  • Q. Why are e tickets not available for certain trips?

  • Q. I received my e-ticket as a pdf but wasn’t able to print it. Can I print it at the station?

  • Q. I accidentally deleted the email with the link to print my print at home e-ticket, what should I do?

  • Q. Where can I find my e ticket number or e ticket confirmation code?

  • Q. Seat Reservations are sold out for the train I want to take. What should I do?

  • Q. What should I do if I’m unable to print my e-ticket at the station?

Browse our FAQ


  • Q. My group lives large. Can we book an exclusive carriage or charter an entire train?

  • Q. What constitutes a group?

  • Q. What is the benefit of buying passes through the group department versus the web?

  • Q. Are there luggage handling services at the station for groups?

  • Q. Do you offer discounts on tickets for groups?

  • Q. Who should I contact to book travel for a group of 10 or more people?

  • Q. Can I book group fares online?

  • Q. Can I customize my group trip (meals on board, train station transfers)?

Browse our FAQ


  • Q. How do I change my login or password?

  • Q. My credit card has been declined. What should I do next?

  • Q. What does the “Login with Facebook” button do?

  • Q. I just placed a booking and realized I made a mistake. How can I make changes?

  • Q. If I register on your site, will I start receiving spam?

  • Q. How can I subscribe to or unsubscribe from your e newsletter?

  • Q. Where do I find my booking number?

  • Q. What information does Rail Europe retain from my Facebook account?

  • Q. I recently saw a fare on your website that I can’t find anymore. Why?

  • Q. Can I book a rail pass and a seat reservation at the same time?

  • Q. Why should I purchase my train tickets before I leave for Europe instead of while there?

  • Q. What credit cards does Rail Europe accept online?

  • Q. Can I still buy train tickets from you once I’m in Europe?

  • Q. Can I use more than one credit card to pay for my booking?

  • Q. What are the benefits of registering on the Rail Europe site?

  • Q. How do I create a Rail Europe account?

  • Q. I placed a booking on your website but received a message saying my booking needs to be reviewed by a Travel Consultant. Why?

  • Q. Should I buy my rail pass or train ticket before I leave for Europe?

  • Q. What information do I need to provide in a booking to purchase with Rail Europe?

Browse our FAQ


Have a question? Need Help?

Get personalized help from our experts and other helpful travellers on our community forum.

Contact Rail Europe

If the FAQs and forum didn't answer your question, you can always contact Rail Europe.