• Q. Can I choose a specific seat when booking a train ticket?

  • Q. Do you offer maps of European train stations?

  • Q. Is there WiFi onboard?

  • Q. Do I need to tip the train staff?

  • Q. Where can I find more information about European train stations?

  • Q. Does your website display all trains operating for the route searched?

  • Q. What food and drink options are on board?

  • Q. Are there facilities on board for disabled travellers?

  • Q. Will a National Rail Strike affect my train travel?

  • Q. I understand that some of the train stations in Italy now have gates. How do I get to my train?

  • Q. Is it possible to have travellers of different genders in the same sleeping compartment?

  • Q. How much luggage can I take on an overnight train?

  • Q. Do the train stations offer services to help carry my luggage?

  • Q. Are there smoking and non smoking sections on trains?

  • Q. What should I do if I am downgraded due to equipment issues, or affected by a traffic disruption or a strike?

  • Q. What do I do if no one comes to check my train ticket or rail pass?

  • Q. How do I read my RENFE print at home e-ticket?

  • Q. Are European trains "child friendly"?

  • Q. Do you offer student, family and/or senior discounts?

  • Q. How can I exchange my Trenitalia ticket?

  • Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train?

  • Q. Can I get off the train and get back on later using my train ticket?

  • Q. Is there onboard medical help in case of emergency?

  • Q. I have a train ticket for a train that didn’t run or was delayed due to a strike. What now?

  • Q. How are sleeping compartments kept secure?

  • Q. Is there a fee to take luggage on a train?

  • Q. What do I do with my luggage?

  • Q. What should I do if I missed my scheduled train? Can I take the next one?

  • Q. If my train crosses a border, will I need to show my passport to the conductor?

  • Q. What is the difference between 1st and 2nd class on the Trenitalia (Italy) train?

  • Q. Is dinner and/or breakfast included with my reservation on an overnight train?

  • Q. How far in advance can I buy my train ticket?

  • Q. Will the train cars be air conditioned/heated?

  • Q. Do restaurant cars cater to specific dietary needs like vegetarian, diabetic or kosher?

  • Q. How can I check to see if food is served on a particular train?

  • Q. Will my luggage be safe, accessible, and in my line of sight throughout the duration of my trip?

  • Q. If my travel party won’t fill the entire compartment, can we buy it out to travel by ourselves?

  • Q. Are there restrooms on the train?

  • Q. What should I do if a strike has been announced in the country I’m traveling to?

  • Q. Are lockers and luggage storage services available at the train station?

  • Q. Can a reservation date on an overnight train be changed?

  • Q. What other types of services are available at the station?

  • Q. Can I ensure that my traveling party will share a compartment on an overnight train?

  • Q. What types of sleeping compartments or accommodations are available on overnight trains?

  • Q. How much luggage can I take on the train?

  • Q. Can I bring food and drinks on board?

  • Q. When I compare your schedules with European railroad sites, I notice some differences. Why?

  • Q. What should I do if the train is late?

  • Q. I have my train ticket. Do I also need to buy a reservation?

  • Q. Why doesn’t my train ticket show my date or time of travel?

  • Q. Where can I find specific information regarding the services offered on the train I'll be taking?

  • Q. Can I open the train windows?

  • Q. Where can I store my luggage on an overnight train?

  • Q. Will the conductor take my passport?

  • Q. Will I be sharing my sleeping compartment with strangers?

  • Q. What happens if my train crosses an international border during the night?

  • Q. Are there shower facilities on board?

  • Q. Are there lounges at the train station I can access with my Rail Europe tickets?

  • Q. Do I need to show my passport to board the train?

Browse our FAQ


  • Q. I’ve written the wrong date on my rail pass travel calendar box. What should I do?

  • Q. What's the difference between a rail pass and a train ticket?

  • Q. Can I sit in Second class if I have a First class rail pass?

  • Q. What should I do If I've already bought my rail pass, and now want to add another country?

  • Q. Can a rail pass be issued as an e ticket or e pass?

  • Q. What happens if I board a train with my rail pass but forgot to purchase a reservation?

  • Q. Why should I purchase my train tickets before I leave for Europe instead of while there?

  • Q. Can I share my rail pass with others (family, friends, or charity)?

  • Q. What happens if I don’t fill out my rail pass before boarding the train?

  • Q. Can my family sit together if I have a First class rail pass and my child has a Second class youth pass?

  • Q. Can I purchase a rail pass when I'm in Europe?

  • Q. What is the questionnaire that comes with my rail pass? Do I have to fill it out?

  • Q. What is a Rail Pass?

  • Q. Can I board the train if I forgot my rail pass but have my seat reservation?

  • Q. How far in advance can I buy my rail pass?

  • Q. I want to refund my rail pass. How do I proceed?

  • Q. What should I do if a strike has been announced in the country I’m traveling to?

  • Q. Do I need to book a rail pass for everyone in my traveling party, including children and infants?

  • Q. What do I do if my train goes through a country not listed on my rail pass?

  • Q. Does each journey I take require using a separate day of travel on my rail pass?

  • Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train?

  • Q. How do I use the bonuses that come with rail passes?

  • Q. A rail strike in Europe prevented me from fully using my rail pass as intended. Can I get a refund on the unused days?

  • Q. Can I get a refund for unused days on my rail pass?

  • Q. What is the difference between a flexi pass and a consecutive/continuous pass?

  • Q. Do you offer student, family and/or senior discounts?

  • Q. I’ve already booked my rail pass, but think I’d like a different one. Can I exchange it? It’s totally unused.

  • Q. What if I have a group of 10 or more purchasing rail passes?

  • Q. I made a mistake when I ordered my rail pass. How can I correct it?

  • Q. Do rail passes cover commuter trains or airport shuttle trains?

  • Q. Do I need to do anything with my rail pass before boarding the train?

  • Q. What is the "validity period" of a rail pass?

  • Q. Can I exchange or refund my rail pass while in Europe?

  • Q. What do I need to show to the conductor when traveling by train with a rail pass?

  • Q. Should I buy my rail pass or train ticket before I leave for Europe?

  • Q. Who is eligible to buy a rail pass?

  • Q. Do I need to buy a reservation if I already have a rail pass? How do I book one?

  • Q. Can I sit in First class if I have a Second class rail pass?

  • Q. What information do I need to provide when booking a rail pass? Do the names on the rail pass and the passports have to match?

  • Q. What does “Activate my rail pass mean and how do I do it?

  • Q. I have a question about my promo code. Who should I contact?

  • Q. Can I use my rail pass on any train within its area of coverage?

  • Q. How do I know the right rail pass and how many days I should purchase?

  • Q. Does taking an overnight train mean using 2 travel days on my rail pass?

  • Q. My plans have changed and I won’t be able to use my rail pass. Can I get a refund?

  • Q. Can I add a friend to my existing rail pass?

  • Q. What is a travel day on a rail pass?

  • Q. Are there discounts available for rail passes?

  • Q. What if I’ve purchased a Twin/Saver pass and one of the travellers decides not to travel that day?

  • Q. Can I print my rail pass at the station?

Browse our FAQ


  • Q. Is the price for a reservation the same whether I purchase it from you or locally at the station?

  • Q. Do the prices quoted on the website include all fees and taxes?

  • Q. Can a reservation date on an overnight train be changed?

  • Q. What is a Diabolo fee?

  • Q. I selected a train ticket, but when I placed my booking the price changed. Why? Can the previously quoted price be honored?

  • Q. What’s the difference between a seat reservation and a train ticket?

  • Q. How far in advance can I purchase a train ticket?

  • Q. How can I book an itinerary with multiple cities?

  • Q. Why does my train ticket say “coach” if I bought a ticket in the First class or Premier Category?

  • Q. Are the fares offered on your website based on live availability?

  • Q. What's the difference between a rail pass and a train ticket?

  • Q. Can I take any train that travels between the two cities for which I bought my train ticket, or do I have to take a specific train?

  • Q. Do I need to purchase a reservation and if I do, how do I book it?

  • Q. It looks like my train ticket does not include a reservation. How can I add one?

  • Q. What should I do if a strike has been announced in the country I’m traveling to?

  • Q. I'm looking to book a train on your site but I can't find it, why?

  • Q. What should I do if I missed my scheduled train? Can I take the next one?

  • Q. Do you offer student, family and/or senior discounts?

  • Q. Are there discounts on train tickets?

  • Q. I have my train ticket. Do I also need to buy a reservation?

  • Q. How do I book a train ticket on your site?

  • Q. Will a National Rail Strike affect my train travel?

  • Q. Why do some German station names have extra characters in the station name?

  • Q. Why doesn’t my train ticket show my date or time of travel?

  • Q. Can I choose a specific seat on a train when making my reservation?

  • Q. I’ve noticed a big difference in the cost of seat reservations for different trains. Why?

  • Q. How long are train tickets valid for?

  • Q. Should I buy my seat reservations prior to arriving in Europe, or can I just get them at the station locally?

  • Q. Is dinner and/or breakfast included with my reservation on an overnight train?

  • Q. Are the train tickets you send me the actual tickets, or do I need to exchange them at the station?

  • Q. Can I request preferences for assigning my seat, such as a forward facing seat, a window, or an aisle?

  • Q. How do I have my train ticket endorsed to indicate it was not used?

  • Q. Do you offer e-tickets?

  • Q. If I bought my rail pass from another company, can I still book my seat reservations through Rail Europe?

  • Q. Can I get off the train and get back on later using my train ticket?

  • Q. How can I ensure that my traveling party is seated together?

  • Q. What types of sleeping compartments or accommodations are available on overnight trains?

  • Q. Can I print my train ticket at the station?

  • Q. I have a train ticket for a train that didn’t run or was delayed due to a strike. What now?

  • Q. How far in advance can I buy my train ticket?

  • Q. Should I buy my rail pass or train ticket before I leave for Europe?

  • Q. Does your website display all trains operating for the route searched?

  • Q. What should I do if I am downgraded due to equipment issues, or affected by a traffic disruption or a strike?

  • Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train?

  • Q. Why should I purchase my train tickets before I leave for Europe instead of while there?

  • Q. Can I purchase seat reservations from Rail Europe once I’m already traveling in Europe?

  • Q. I selected a ticket but when I went to place my booking, the price changed. I went back to search for train tickets and saw the same price listed again in the results. Why did this happen?

  • Q. If my travel party won’t fill the entire compartment, can we buy it out to travel by ourselves?

  • Q. What ways can a train ticket be issued? Paper? e tickets?

  • Q. When I compare your schedules with European railroad sites, I notice some differences. Why?

  • Q. Does my train ticket include a seat reservation?

  • Q. Do I need to buy a train ticket for children or infants?

  • Q. How can I find the cheapest train tickets?

  • Q. Do I need to do anything to my train ticket before boarding the train?

  • Q. How can I tell whether or not I have a reserved seat on board?

  • Q. Can I ensure that my traveling party will share a compartment on an overnight train?

Browse our FAQ


  • Q. How do I use a promo code?

  • Q. Will the conductor take my passport?

  • Q. Can I choose whether my tickets or rail passes are delivered as paper documents or electronically?

  • Q. How do I have my train ticket endorsed to indicate it was not used?

  • Q. What should I do if I missed my scheduled train? Can I take the next one?

  • Q. I have a train ticket for a train that didn’t run or was delayed due to a strike. What now?

  • Q. Do I need to show my passport to board the train?

  • Q. What is the 7:00 pm rule?

  • Q. Where can I find specific information regarding the services offered on the train I'll be taking?

  • Q. Do trains offer facilities for handicapped passengers?

  • Q. What fees does Rail Europe charge?

  • Q. Can I give or resell my train ticket to someone else? Or can I travel with someone else’s ticket?

  • Q. I haven't departed for Europe yet and want to exchange or refund my train ticket. How do I proceed?

  • Q. What are the fees associated with getting a train ticket refunded?

  • Q. Who should I contact with questions about my exchange or refund?

  • Q. Does taking an overnight train mean using 2 travel days on my rail pass?

  • Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train?

  • Q. Can a reservation date on an overnight train be changed?

  • Q. Is it possible to have travellers of different genders in the same sleeping compartment?

  • Q. I have a business idea or partnership opportunity for you. Whom should I get in touch with?

  • Q. How do I get a promo code?

  • Q. How are sleeping compartments kept secure?

  • Q. I want to refund my train ticket. How do I proceed?

  • Q. How fast can I receive my travel documents?

  • Q. I’m leaving for Europe within 3 days and need to buy train tickets or rail passes. What are my options?

  • Q. What should I do if I am downgraded due to equipment issues, or affected by a traffic disruption or a strike?

  • Q. What should I do if my train ticket is lost or stolen?

  • Q. Do you offer student, family and/or senior discounts?

  • Q. What if my shipment gets lost?

  • Q. What do I do if no one comes to check my train ticket or rail pass?

  • Q. I have a question about my Rail Europe Gift Card. Who should I contact?

  • Q. What should accompany the train ticket or rail pass I'm sending back for a refund?

  • Q. If my travel party won’t fill the entire compartment, can we buy it out to travel by ourselves?

  • Q. I have a question about my promo code. Who should I contact?

  • Q. Are train tickets exchangeable and refundable?

  • Q. How can I request a brochure from your company?

  • Q. How can I contact Rail Europe prior to my departure to Europe?

  • Q. How much luggage can I take on the train?

  • Q. Who should I contact with a question about a special offer?

  • Q. What happens if my train crosses an international border during the night?

  • Q. How can I track the status of my refund?

  • Q. The promo code I have expired. What can I do?

  • Q. Do you ship to PO and APO boxes?

  • Q. How do I use a Rail Europe Gift Card?

  • Q. Where do I my send train tickets and/or rail passes for refund?

  • Q. Can I add products to an earlier booking and avoid paying the shipping or booking fees?

  • Q. My promo code is not working. What should I do?

  • Q. Can I exchange my train ticket after its date of departure?

  • Q. What should I do if a strike has been announced in the country I’m traveling to?

  • Q. How can I track my shipment?

  • Q. If my train crosses a border, will I need to show my passport to the conductor?

  • Q. Where can I see the exchange and refund conditions of my train ticket?

Browse our FAQ


  • Q. If my train tickets have been lost or stolen, how do I request reimbursement through the Rail Protection Plan™?

  • Q. In the event of a strike, is my rail pass covered under the Rail Protection Plan™?

  • Q. Are all products eligible for Rail Protection Plan™ coverage?

  • Q. What is the Rail Protection Plan™?

  • Q. If there’s been a strike, how do I request reimbursement through the Rail Protection Plan™?

  • Q. I need to cancel my trip to Europe. How do I request reimbursement through the Rail Protection Plan™?

  • Q. I bought the Rail Protection Plan™. Can I exchange my train ticket, even though the ticket is non exchangeable?

  • Q. How do I request an exchange through the Rail Protection Plan™?

Browse our FAQ


  • Q. Do you offer maps of European train stations?

  • Q. Are there facilities on board for disabled travellers?

  • Q. How do I contact you while I’m in Europe?

  • Q. How do I find my train?

  • Q. Can I print my train ticket at the station?

  • Q. Are there shower facilities on board?

  • Q. How much luggage can I take on an overnight train?

  • Q. Do restaurant cars cater to specific dietary needs like vegetarian, diabetic or kosher?

  • Q. My Rail Europe train tickets were not accepted by the conductor. What do I do?

  • Q. I just landed in Europe. How do I get to the train station from the airport?

  • Q. Do I need to do anything with my rail pass before boarding the train?

  • Q. Do I need to do anything to my train ticket before boarding the train?

  • Q. Is there WiFi onboard?

  • Q. Where can I find more information about European train stations?

  • Q. What other types of services are available at the station?

  • Q. Is there a fee to take luggage on a train?

  • Q. Are there lounges at the train station I can access with my Rail Europe tickets?

  • Q. Are lockers and luggage storage services available at the train station?

  • Q. Are there restrooms on the train?

  • Q. Where can I store my luggage on an overnight train?

  • Q. Can I open the train windows?

  • Q. Do the train stations offer services to help carry my luggage?

  • Q. Will there be someone to help me find my reserved seat on the train?

  • Q. Once on the train platform, how can I find my car? Is there a difference between where first and second class carriages are located or how they look on the outside?

  • Q. If I arrive at the station early, will I be able to board my train?

  • Q. What food and drink options are on board?

  • Q. Is there onboard medical help in case of emergency?

  • Q. What do I do with my luggage?

  • Q. Do I need to tip the train staff?

  • Q. When I board the train, can I sit anywhere I want?

  • Q. Can I get the address and phone number for the train station?

  • Q. Can I bring food and drinks on board?

  • Q. I missed my train. What should I do?

  • Q. Can I bring my bike on board?

  • Q. How are sleeping compartments kept secure?

  • Q. Can I change seats after the train departs?

  • Q. How do I connect between train stations in the same city?

  • Q. Will my luggage be safe, accessible, and in my line of sight throughout the duration of my trip?

  • Q. How much luggage can I take on the train?

  • Q. I understand that some of the train platforms in the Netherlands, Belgium, and Italy now have gates. How do I get to my train?

  • Q. Will the train cars be air conditioned/heated?

  • Q. Are there smoking and non smoking sections on trains?

  • Q. I am taking a cruise while in Europe. How do I connect between the train station and port of call?

  • Q. Can I bring my pet on board?

  • Q. How early should I arrive at the train station?

  • Q. How can I check to see if food is served on a particular train?

  • Q. What language is spoken at the train station and on the train?

Browse our FAQ


  • Q. Why are e tickets not available for certain trips?

  • Q. I received my e-ticket as a pdf but wasn’t able to print it. Can I print it at the station?

  • Q. What should I do if I’m unable to print my e-ticket at the station?

  • Q. Seat Reservations are sold out for the train I want to take. What should I do?

  • Q. How do I travel with a print at the station e-ticket?

  • Q. How do I read my RENFE print at home e-ticket?

  • Q. I misplaced the printout of my print at home e-ticket. What now?

  • Q. I bought a print at home e ticket but now don’t have access to a printer to print it. What should I do?

  • Q. Where can I find my e ticket number or e ticket confirmation code?

  • Q. I’ve booked a print at home e-ticket. What do I need to do before getting on board the train?

  • Q. I accidentally deleted the email with the link to print my print at home e-ticket, what should I do?

  • Q. Do you offer e-tickets?

  • Q. My print at station e-ticket was lost or stolen after I printed it. Can I print it again?

  • Q. How do I use my Italo print at home e-ticket for travel in Italy?

  • Q. I’ve bought a print at the station e ticket. What do I need to do before getting on the train?

Browse our FAQ


  • Q. What constitutes a group?

  • Q. Are there luggage handling services at the station for groups?

  • Q. Can I customize my group trip (meals on board, train station transfers)?

  • Q. What is the benefit of buying passes through the group department versus the web?

  • Q. Do you offer discounts on tickets for groups?

  • Q. My group lives large. Can we book an exclusive carriage or charter an entire train?

  • Q. Who should I contact to book travel for a group of 10 or more people?

  • Q. Can I book group fares online?

Browse our FAQ


  • Q. I recently saw a fare on your website that I can’t find anymore. Why?

  • Q. How do I change my login or password?

  • Q. My credit card has been declined. What should I do next?

  • Q. Can I book a rail pass and a seat reservation at the same time?

  • Q. How can I subscribe to or unsubscribe from your e newsletter?

  • Q. If I register on your site, will I start receiving spam?

  • Q. What are the benefits of registering on the Rail Europe site?

  • Q. Where do I find my booking number?

  • Q. Why should I purchase my train tickets before I leave for Europe instead of while there?

  • Q. How do I create a Rail Europe account?

  • Q. Should I buy my rail pass or train ticket before I leave for Europe?

  • Q. Can I use more than one credit card to pay for my booking?

  • Q. I just placed a booking and realized I made a mistake. How can I make changes?

  • Q. What information does Rail Europe retain from my Facebook account?

  • Q. What does the “Login with Facebook” button do?

  • Q. What credit cards does Rail Europe accept online?

  • Q. Can I still buy train tickets from you once I’m in Europe?

  • Q. I placed a booking on your website but received a message saying my booking needs to be reviewed by a Travel Consultant. Why?

  • Q. What information do I need to provide in a booking to purchase with Rail Europe?

Browse our FAQ


Have a question? Need Help?

Get personalized help from our experts and other helpful travellers on our community forum.

Contact Rail Europe

If the FAQs and forum didn't answer your question, you can always contact Rail Europe.