Contact us
Can't find the information you are looking for? Our Travel Consultants are happy to help.
Need assistance?
First tell us if you have booked your train ticket:
Then, select the relevant section for assistance:
Booking confirmation email
Refund request
Rail Europe is committed to offer you the best customer support. You can make a refund request or a cancellation request which resulted in you not travelling as previously planned. Please check our refund policies to see if you are eligible for a refund or cancellation request.
FAQ
Everything you want to know about the train tickets that we offer as well as train travel in Europe is found in our FAQ (Frequently Asked Questions) section.
Answer common questions regarding out products, booking, payment and about rail travel in Europe