With Rail Europe enjoy a train travel across Europe.
Receive your ticket directly to your address. Just take them with you and you are ready to travel. Shipping fees apply.
- Regular trains tickets are open for booking 60 days ahead.
- Get the lowest prices by booking early and don’t wait until the last minute as cheaper seats sell the fastest.
- Opt for off-peak trains when you have to travel short notice. They are more affordable than morning and evening trains along with those running on holiday eves, Friday and Sunday afternoon.
A class apart
Classes of service
|First class||Second class|
|Regionals trains (Intercity, TER Express Regional Trains…) have more comfortable, ergonomic and spacious seats in 1st class|
|Regionals trains (Intercity, TER Express Regional Trains…) have standard comfortable seats in 2nd class|
Common Questions, Simple Answers
Q. If my train tickets have been lost or stolen, how do I request reimbursement through the Rail Protection Plan™?
A. Here’s what you need to do if your train ticket, rail pass, reservation, city pass or tour was lost or stolen and you plan to request receive a reimbursement through the Rail Protection Plan™.
You must file a police report within 24 hours of the incident.
You may purchase a replacement rail pass, train ticket, reservation, city pass or tour in order to continue with your travel plans.
Upon return home, you must submit the traveller request form to Rail Europe within 30 days, along with a copy of the police report, replacement rail pass, train ticket, reservation, city pass, or tour purchased abroad, and your roundtrip airline tickets from home to Europe. A brief explanation of the situation is also necessary to better evaluate the traveller request form.
If you purchased the Rail Protection Plan™ when you booked your train ticket/rail pass/reservation/city pass/tour, you received full documentation on what to do in the event of loss or theft. Please refer to this information for full details.
Q. I’ve bought a print at the station e ticket. What do I need to do before getting on the train?
A. When you book a print at the station e-ticket you will receive a 6 or 8 alpha-numeric e-ticket confirmation code (also known as a PNR or Passenger Name Record) in your Rail Europe confirmation email. Simply print the actual paper ticket from a self-service kiosk at the train station prior to your train’s departure.
For all print at the station e-tickets, you’ll need to print the tickets before boarding your train. Your Rail Europe confirmation email is not a train ticket.
For certain routes where this ticketing method is offered, it’s possible that the kiosk to print out the ticket can only be found in the station of origin but not in the station of arrival. For instance, if you have purchased a roundtrip journey as a print at the station e-ticket, you need to make sure to print out both your outbound and inbound train tickets in the station of origin - as you will not be able to retrieve your inbound ticket (return ticket) in the station of arrival. An example of this is a trip originating in France and going into Italy, or a trip from Paris to Amsterdam.
Q. I’ve noticed a big difference in the cost of seat reservations for different trains. Why?
A. Fares for reservations may vary greatly from one train to another. Unfortunately, we have no control over these prices as they’re set by each individual railroad.
Trains that have higher priced reservations are typically high speed, international trains such as Thalys or Eurostar, as well as night trains.
Various factors are considered by rail carriers when pricing reservations for rail pass holders. These factors can include: the technology used by the train (high speed or regular speed), the types of tracks the train travels on and their associated maintenance cost, the range of services and amenities offered on board, possible tolls incurred by the carriers depending on the train routing (such as tunnel crossing tolls) and partnerships between rail carriers for the operation of cross border trains.
In addition, there are also specific costs associated with traveling on a night train that may include food for dinner and breakfast, as well as cabin maintenance costs (sheets, etc…). Since these costs are not associated with travel on day trains, day train reservations generally cost less.
Q. The promo code I have expired. What can I do?
A. We’re sorry, but once a promo code has expired, it’s unusable. You will need to proceed without the promo code to complete your booking.
Q. What if my shipment gets lost?
A. If you believe that your shipment is lost, please contact us as soon as possible using our Contact Us page.
If you’re departing soon and your booking is lost, we will work with you for the best possible solution to deliver your travel documents before you leave.
Q. I haven't departed for Europe yet and want to exchange or refund my train ticket. How do I proceed?
A. There are different ways you can exchange or refund a train ticket prior to your departure to Europe, but they depend in whether you booked a paper ticket or e-ticket.
If you booked a paper train ticket, the original ticket must be returned to us for the refund to be finalized. Please visit the Contact Us page for further information.
It’s strongly suggested that you send your documents by some type of traceable mail for proof of delivery.
If you booked an e-ticket from our website, you can usually complete the refund online via our Cancellation and Refund page. The refund will be processed immediately and no further action on your part will be required.
Similar to the previous situation, the original paper train ticket must be returned to us for the exchange to be processed. Visit our Contact Us page to begin the exchange process for paper tickets, or the Cancellation and Refund page for e-tickets.
When exchanging tickets, you are responsible for paying the difference in fare, as well as any applicable fees for your new train tickets. Please keep in mind that exchanges on train tickets are only permitted for the same city pair or route originally booked.
Q. Can I get the address and phone number for the train station?
A. We offer specific train station information and maps with approximate locations of many of the most popular train stations in Europe.
In general, you’ll find that stations are centrally located and conveniently reached via public transportation and most airport-to-city links.
Q. Can I board the train if I forgot my rail pass but have my seat reservation?
A. While you can board the train, the conductor will make you purchase a full fare ticket on-board, and you may be fined. It’s best to keep your rail pass in a safe place with all of your travel documents to avoid this situation!
Q. Are there lounges at the train station I can access with my Rail Europe tickets?
A. Some of the main train stations in larger European cities offer lounges. Access to lounges depends on the type of train ticket you have; generally a First class ticket is needed.
Trains that offer lounge access are:
SJ High Speed
Trenitalia International Night
Spanish Night Trains
To learn more about lounge access for any of the above trains, we encourage you to visit the product page for the train.
Q. Can I share my rail pass with others (family, friends, or charity)?
A. No. Rail passes are strictly personal and non-transferable. A rail pass is valid only upon presentation of a passport. Therefore the name(s) printed on the rail pass must match the traveller’s identification.